[Remote] Release of Information Specialist (Bilingual Spanish/English Required)

Note: The job is a remote job and is open to candidates in USA. Vital Records Control (VRC) is a company that specializes in managing medical records. They are seeking a Release of Information (ROI) Specialist I who will be responsible for processing requests for medical records while ensuring compliance with HIPAA and other regulations, and maintaining a high standard of service to healthcare clients.

Responsibilities

• Assigned Release of Information request types will primarily be Continuing Care and Disability Determination Services, with cross-training on other request types as supervisor deems appropriate based on experience and performance
• Accesses Release of Information requests and medical records for healthcare client(s) according to the specific procedure and security protocol for each client
• Completes Release of Information requests daily, prioritizing requests as needed based on turnaround timeframes and procedures of VRC and the service agreement between the healthcare facility and VRC
• Validates requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedure
• Classifies request type correctly
• Logs request into ROI software
• Retrieves and uploads requested portions of the patient’s medical chart (from electronic or physical repository)
• Performs Quality Control checks to ensure accuracy of the release and to avoid breaches of Protected Health Information (PHI)
• Checks for accurate invoicing and adjusts invoice as needed
• Releases request to the valid requesting entity
• Rejects requests for records that are not HIPAA-compliant or otherwise valid
• For records pulled from a physical repository, returns records to proper location per VRC and healthcare client procedure
• Documents in ROI software all exceptions, communications, and other relevant information related to a request
• Alerts supervisor to any questionable or unusual requests or communications
• Alerts supervisor to any discovered or suspected breaches immediately
• Alerts supervisor to any issues that will delay the timely release of records
• Answers requestor inquiries about a request in an informative, respectful, efficient manner
• Stores all records and files properly and securely before leaving work area
• Ensures adequate office supplies available to carry out tasks as soon as they arise
• Is available and knowledgeable to take on additional healthcare facilities or request types to assist during backlogs
• Understands that healthcare facility assignments (on-site and/or remote) are subject to change
• Carries out responsibilities in accordance with VRC and healthcare facility policies and procedures as well as HIPAA, state/federal regulations, and labor regulations
• Maintains confidentiality, security, and standards of ethics with all information
• Works with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner
• Alerts supervisor to any connectivity problems, malfunctions of software or computer/office equipment, or security risks in work environment
• Must adhere to all VRC policies and procedures
• Completes required training within the allotted timeframe
• Creating invoices and billing materials to send to our clients
• Ensuing that client information details are kept up to date
• All other duties as assigned

Skills

• High School Diploma (GED) required
• Demonstrated attention to detail
• Demonstrated ability to prioritize, organize, and meet deadlines
• Demonstrated documentation and communication skills
• Demonstrated ability to maintain productivity and quality performance
• Displays strong interpersonal skills with team members, clients, and requestors
• Must have strong computer skills and Microsoft Office skills
• Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time
• Must be able to read, write, speak, and comprehend English
• Bilingual English and Spanish speaking
• Degree preferred
• Prior experience with ROI fulfillment preferred
• Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred
• Prior experience with EHR/EMR platforms preferred
• Prior experience with operations of equipment such as printers, computers, fax machines, scanners, and microfilm reader/printers, etc. preferred

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