IT Help Desk
Wachter, Inc. is a family-owned company that has been in operation since 1930, focusing on providing technology solutions to commercial and industrial clients. They are seeking a tech-savvy IT Help Desk professional who will provide on-site and remote support for various office devices, troubleshoot hardware and software issues, and manage service tickets efficiently.
Responsibilities
- Provide on-site IT and remote support for internal employee PCs, Macs, printers, mobile phones, and other office devices
- Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac and Linus platforms
- Assist users with cloud based and locally installed applications such as Microsoft 365 applications
- Manage ticket queue and resolve service tickets in a timely manner
- Collaborate with the larger IT team and stakeholders for escalations and issue resolution
- Ensure IT policies and best practices are followed
- Perform routine maintenance and updates on IT equipment
- Maintain accurate records of IT assets and support activities
Skills
- Proven experience in IT support, preferably in a corporate environment
- Strong knowledge of Windows, MacOS, and Linux operating systems
- Proficiency with installing Microsoft 365 applications and troubleshooting
- Experience with printers, mobile phones, and other office technology
- Familiarity with IT ticketing systems (ServiceNow experience is a plus)
- Excellent problem-solving skills and ability to work independently
- Strong communication skills and customer service orientation
- Must be able to occasionally lift up to 50 pounds
- Occasional after-hours work may be required
- Industry Standard certifications are a plus (CompTIA, Cisco, Microsoft, RedHat, Etc.)
Benefits
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings
Company Overview
Company H1B Sponsorship