Senior Systems Analyst

Pay Range:

Please email [email protected] if you are a candidate seeking a reasonable accommodation for the application and/or interview process.

At BCBSRI, our greatest resource is our people. 

We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well.

We recognize that to do your best work, you have to be your best self.  It’s why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and vision insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees.

Our culture is one of belonging. We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where you’re at in the organization, you’re an integral part of our team and your input, thoughts, and ideas are valued.

Join others who value a workplace for all. We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders. 

We’re dedicated to serving Rhode Islanders. Our focus extends beyond providing access to high-quality, affordable, and equitable care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities all across the state—building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can, our associates receive additional paid time to volunteer.

Why this job matters:

Analyze complex technical issues to identify projects and technologies that deliver significant operational results and add value to the corporation. Conduct system requirements reviews and independently formulate logical statements of business needs.  Define the technical scope to align with business objectives based on user needs and technology strategy. Develop technical system specifications, resources, and processes for complex subsystems or major system modifications.

What you will do:

• Lead business requirements sessions to define technical needs. Gather and document technical requirements, ask probing questions, and incorporate feedback. Translate business needs into technical specifications. Define the technical scope to align with business objectives based on user needs and technology strategy.
• Effectively facilitate requirement gathering sessions for assigned work, fostering team collaboration, and driving issue resolution and outcomes for assigned work, meeting timeliness and quality standards.
• Analyze and resolve existing system logic issues
• Collaborate with business process experts to understand software-related problems or required changes. Develop detailed evaluation criteria based on identified IT product requirements
• Create or assist in creating technical documentation that outlines how systems should be developed or modified to meet business needs. Review and approve vendor designs for these documents.
• Map business data elements to backend data sources by utilizing SQL skills for accurate querying and validation throughout the mapping process.
• Participate in functional specification and design reviews, validating technical aspects. Provide expert advice to technical staff.
• Provide innovation to business areas and contribute to improve operational processes by advising in technical expertise.
• Develop and maintain subject matter expertise in assigned areas of technology and business processes. Share expertise with team members and stakeholders through training sessions, documentation, and collaborative projects.  Act as a trusted advisor and resource for complex technical and business challenges, providing insights and solutions related to areas of expertise
• Mentor less experienced staff.

What you need to succeed:

• A combination of education and related work experience
• Experience creating technical documents.
• Knowledge of implementation and conversion activities.
• API and batch system expertise
• Knowledge of modern web-based application design and client server technology
• Strategic and critical thinking skills
• Strong analytical skills
• Strong business acumen and political savvy
• Strong negotiation skills
• Strong written and verbal communication skills
• Strong problem-solving skills
• Ability to work effectively with a wide variety of people in individual and group settings.
• Strong organizing skills, with the ability to prioritize and respond to shifting deadlines.
• Strong time management skills
• Ability to manage diverse and deadline-oriented workflow.

The extras:

• Health insurance experience preferred.
• Bachelor’s degree in Computer Science, Information Systems, Business, or Engineering; or an equivalent combination of education and applicable work experience
• Five to seven years of systems analysis experience, working on key business processes to define technical requirements.
• Experience with Facets or other healthcare payor adjudication systems.
• Experience with Cloud based platform integrations: Azure, Google and Salesforce.
• Experience with waterfall and agile software development methodologies, including experience with user story creation.
• Moderate proficiency in SQL, including experience using joins to facilitate data analysis and reporting

Location: BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia  

Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do, and it strengthens our ability to meet the challenges of today’s healthcare industry. BCBSRI is an equal opportunity employer.

The law requires an employer to post notices describing the Federal laws. Please visit  www.eeoc.gov/know-your-rights-workplace-discrimination-illegal to view the "Know Your Rights" poster.