Experienced Full Stack Customer Service Representative – Remote Inbound Support for arenaflex
Are you a highly motivated and customer-centric individual looking for a challenging and rewarding role in a dynamic work environment? Do you have a passion for delivering exceptional customer experiences and a knack for upselling and cross-selling? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative, providing top-notch support to our clients' customers while working from the comfort of your own home.
About arenaflex
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our clients and their customers with exceptional experiences. Our team is passionate about delivering results-driven support, and we're committed to fostering a positive and collaborative work environment that encourages open communication, teamwork, and growth.
Why Join arenaflex?
* Work from the comfort of your own home, enjoying a flexible and autonomous work environment
- Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
- Enjoy a competitive compensation package, including a starting salary of $29,120 - $35,000 ($14.00/hr. base) plus bonuses and/or commissions
- Accrue up to 3 weeks of Paid Time Off after your first year of employment
- Access to comprehensive benefits, including medical coverage, dental insurance, vision insurance, life insurance, and disability insurance
- Opportunities for continuous training and growth, helping you develop new skills and advance your career
Responsibilities
As a Full Stack Customer Service Representative at arenaflex, you will be responsible for providing exceptional support to our clients' customers, handling a high volume of calls, and offering additional products and services on every eligible call. Your key responsibilities will include:
- Handling customer inquiries and resolving issues related to power outages, payments, payment plans, service start-ups, and service terminations
- Offering customers the opportunity to purchase programs for surge protection, home wiring, and water heater repairs
- Upselling and cross-selling products and services to customers, meeting or exceeding sales targets
- Providing accurate and timely information to customers, ensuring a positive and satisfying experience
- Collaborating with internal teams to resolve complex customer issues and improve overall customer satisfaction
- Maintaining accurate records and reports, ensuring compliance with company policies and procedures
Requirements
To succeed in this role, you will need to possess the following skills and qualifications:
- Prior recent experience working as an inbound customer service agent for at least one year, verifiable
- Experience with upselling and cross-selling, with a proven track record of meeting or exceeding sales targets
- Strong verbal and written communication skills, with the ability to engage with customers in a professional and courteous manner
- Technical savvy, with the ability to easily learn and navigate multiple screens and enter data while engaging in conversation with customers
- Time management skills, with the ability to work independently and meet various program goals around phone time, customer experience, sales, and other metrics
- Solid organizational skills and attention to detail, with the ability to maintain accurate records and reports
- Eligibility to pass a background check and drug test
Work Environment and Schedule
As a Full Stack Customer Service Representative at arenaflex, you will work a set schedule from home, Monday - Friday, 7:00am to 7:00pm, with 40 hours per week. Some overtime may be mandatory during storm outages that affect our clients' customers.
How to Apply
If you're a motivated and customer-centric individual looking for a challenging and rewarding role in a dynamic work environment, we encourage you to apply now! Please submit your application through our easy-to-use online process, and we'll be in touch to schedule an interview. Apply To This Job Apply for this job