Experienced Healthcare Customer Service Expert - Phone Intake Specialist at arenaflex

Join arenaflex's dynamic team as a Healthcare Customer Service Expert - Phone Intake Specialist and be part of a mission-driven organization that prioritizes patient care and satisfaction. As a leading provider of innovative healthcare solutions, arenaflex is committed to delivering exceptional patient experiences through its cutting-edge technology and compassionate customer service. We are seeking a highly skilled and empathetic Healthcare Customer Service Expert - Phone Intake Specialist to join our remote team and play a vital role in driving patient satisfaction and loyalty.

About arenaflex

arenaflex is a forward-thinking healthcare company that has revolutionized the way patients receive care. Our commitment to innovation, quality, and patient-centered care has earned us a reputation as a trusted partner in the healthcare industry. With a strong focus on employee development and well-being, we offer a dynamic and supportive work environment that fosters growth, creativity, and collaboration.

Job Summary

As a Healthcare Customer Service Expert - Phone Intake Specialist, you will be the first point of contact for patients seeking home healthcare services. You will work in a high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include:

• Collecting clinical and demographic information from patients and entering it into our CareCentrix portal
• Providing exceptional customer service and support to patients, addressing their concerns and resolving issues in a timely and professional manner
• Meeting or exceeding individual performance goals in areas such as call quality, attendance, adherence, and other contact center objectives
• Collaborating with cross-functional teams to ensure seamless patient care and satisfaction

Responsibilities

* Provide exceptional customer service and support to patients, addressing their concerns and resolving issues in a timely and professional manner

• Collect clinical and demographic information from patients and enter it into our CareCentrix portal
• Meet or exceed individual performance goals in areas such as call quality, attendance, adherence, and other contact center objectives
• Collaborate with cross-functional teams to ensure seamless patient care and satisfaction
• Develop and maintain a thorough understanding of arenaflex's products and services, as well as relevant healthcare industry trends and regulations
• Participate in ongoing training and development to enhance skills and knowledge
• Contribute to a positive and supportive team environment, promoting a culture of empathy, respect, and open communication

Qualifications

* High School Diploma or GED

• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams

Internet Requirements

* Speeds: 2mb/10mb upload and 10mb/25mb download or higher

• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
• While working, required to hardwire with an ethernet cable

What We Offer

* Competitive starting pay of $17.50/hour + monthly incentive bonus opportunity

• Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

CareCentrix maintains a drug-free workplace

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job