Experienced Evening Customer Care Associate - Full Time Remote Position

Join arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as an Evening Customer Care Associate. This full-time remote position offers a unique opportunity to make a difference in the lives of our valued members while growing your career in the health industry.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Why Join arenaflex?

At arenaflex, we value our employees and strive to create a work environment that is supportive, friendly, and conducive to growth. Our employees enjoy helping people every single day, and we provide the training they need to do their jobs well. We have a strong commitment to diversity and inclusion, and we are proud to be an Equal Opportunity Employer.

Awards and Recognition

arenaflex has received numerous awards and recognition for our exceptional customer service, including:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year
• Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)

Job Summary

As an Evening Customer Care Associate, you will play a critical role in providing guidance, direction, and support to our valued members. You will be responsible for answering a variety of incoming calls from members regarding their healthcare questions and other inquiries. You will build rapport with callers using a friendly, courteous, and professional manner, and determine and execute the best resolution to assist the member based on their needs or requests.

Key Responsibilities

* Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries

• Build rapport with callers using a friendly, courteous, and professional manner
• Verify/Collect demographics and update systems as necessary
• Determine and execute the best resolution to assist the member based on their needs or requests
• Connect members to appropriate area(s) both internally and externally
• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Perform other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem solving/issue resolution
• Multitasking skills

Essential Qualifications

* Ability to work in a fast-paced environment and prioritize tasks effectively

• Strong customer service skills and ability to build rapport with callers
• Ability to work independently and as part of a team
• Strong problem-solving and issue resolution skills
• Ability to multitask and manage multiple tasks simultaneously
• Strong communication and interpersonal skills

Preferred Qualifications

* Experience working in a healthcare or customer service environment

• Knowledge of healthcare systems and terminology
• Experience working with computer systems and software
• Ability to work in a remote environment and maintain productivity

Training and Equipment

* Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role

• All work equipment provided, including computer, headset, and other necessary tools

Benefits

* Robust Medical coverage

• Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs and Wellness Programs

Pay Rate

* Hourly rate starting at $16.00

Hours/Shift

* Full-time (40 hours/week) Monday - Friday

• Two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST
• Occasional overtime may be required

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA

arenaflex is a Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job