Experienced Full Stack Translation Program Specialist – Localization and Project Management for arenaflex Customer Service

Are you a highly motivated and detail-oriented professional with a passion for localization and project management? Do you have a strong background in translation and a proven track record of delivering high-quality results in a fast-paced environment? If so, we invite you to join arenaflex as a Translation Program Specialist, where you will play a critical role in driving the success of our global customer service operations.

About arenaflex

arenaflex is a leading global company that is revolutionizing the way people shop, work, and live. With a commitment to innovation, customer obsession, and operational excellence, we are constantly pushing the boundaries of what is possible. Our team of talented professionals is dedicated to delivering exceptional results, and we are seeking a skilled Translation Program Specialist to join our ranks.

Job Summary

As a Translation Program Specialist, you will be responsible for managing the translation and localization of arenaflex's customer service content, ensuring that our global customers receive high-quality support in their native languages. You will work closely with internal stakeholders, translation vendors, and project teams to deliver projects on time, within budget, and to a high standard. This is a challenging and rewarding role that requires strong project management skills, attention to detail, and a passion for localization.

Key Responsibilities

* Receive daily translation/localization requests from internal team and stakeholders, and prioritize projects based on business requirements and deadlines.

• Create and manage translation projects in the arenaflex Translation Management System (ATMS) by outsourcing to vendors, and coordinate project delivery timelines based on project volumes and translation/review process needs.
• Troubleshoot issues or questions regarding target audience, file type, and business requirements, and respond to linguistic queries from translation vendors.
• Request feedback from internal stakeholders and coordinate with vendors for implementation, and use project management methodology to plan, scope, and deliver projects on time, within budget, and to a high standard.
• Collaborate with cross-functional teams to ensure that translation projects meet business requirements and customer needs, and provide regular updates to stakeholders on project progress and status.

Essential Qualifications

* 2+ years of experience in project management and localization, with a strong background in translation and a proven track record of delivering high-quality results.

• Excellent business communication skills, with the ability to communicate effectively with internal stakeholders, translation vendors, and project teams.
• Experience working in a global, cross-functional, multilingual team, with a strong understanding of cultural and linguistic nuances.
• Strong attention to detail, with the ability to manage multiple projects simultaneously and prioritize tasks based on business requirements and deadlines.

Preferred Qualifications

* Proven ability to learn new software, concepts, and processes, with a strong willingness to adapt to changing business requirements and technologies.

• Strong organizational skills, with the ability to multitask and prioritize tasks based on business requirements and deadlines.
• Ability to work independently with little oversight, with a strong sense of accountability and a willingness to take ownership of projects and tasks.
• Ability to ask critical questions to comprehend customer needs and discover the root cause of issues, with a strong understanding of customer-centricity and customer obsession.
• Fluency in one or more non-English languages, with a strong understanding of translation/localization industry processes and localization tools, translation management systems, and content management systems.

What We Offer

* A competitive salary, ranging from $56,700/year in our lowest geographic market up to $118,900/year in our highest geographic market, based on a number of factors including market location and job-related knowledge, skills, and experience.

• A total compensation package, including equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and/or other benefits.
• A dynamic and inclusive work environment, with a strong commitment to diversity, equity, and inclusion.
• Opportunities for career growth and development, with a strong focus on employee learning and development.
• A flexible and remote work arrangement, with the ability to work from home or a remote location.

How to Apply

If you are a motivated and detail-oriented professional with a passion for localization and project management, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter, highlighting your relevant experience and qualifications, to our internal or external career site. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We are committed to creating a diverse and inclusive workplace, and we welcome applications from qualified candidates from all backgrounds.

Accommodations for Applicants with Disabilities

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information. We are committed to providing a fair and inclusive hiring process for all applicants.

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and join our team of talented professionals at arenaflex! Apply for this job