Experienced Customer Service Representative – Teleperformance – Richmond, VA
Unlock your potential with a new role at arenaflex as a Customer Service Representative. Whether you're working from our remote hub or from the comfort of your own home, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.
About arenaflex
arenaflex is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
Why You'll Choose Us
We're more than just a company – we're a family. Our customer service representatives are the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Benefits of Working with arenaflex
* Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Your Impact
As a Customer Service Representative, you will be responsible for:
- Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
What We're Looking For
* High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Ability to work remotely in a virtual team environment
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
Expected Salary
* Competitive salary based on experience
Location
* Richmond, VA
Apply for the Job Now!
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now! Apply To This Job
Your Future Starts Here
We're not just looking for a Customer Service Representative – we're looking for a team player who is passionate about delivering exceptional customer experiences. If you're a motivated and results-driven individual who is eager to learn and grow, we want to hear from you. Apply now and take the first step towards a rewarding career with arenaflex.
What We Offer
* A dynamic and supportive work environment
- Opportunities for career growth and development
- Competitive salary and benefits package
- Recognition and rewards for outstanding performance
- A chance to work with a leading company in the industry
Why arenaflex?
* We're a company that values our employees and provides a supportive and inclusive work environment
- We offer opportunities for career growth and development, so you can reach your full potential
- We're a company that is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team
- We offer a competitive salary and benefits package, so you can feel secure and supported in your role
- We're a company that recognizes and rewards outstanding performance, so you'll have the opportunity to shine and be recognized for your achievements
Apply Now!
Don't miss out on this exciting opportunity to join arenaflex as a Customer Service Representative. Apply now and take the first step towards a rewarding career with our company. Apply for this job