Experienced Part-Time Remote LiveChat Agent - Marketing
Join arenaflex, a leading provider of innovative solutions in the modular buildings and remote workforce housing industry, as a Part-Time Remote LiveChat Agent - Marketing. This exciting opportunity will allow you to build a fulfilling career while working from the comfort of your own home. As a key member of our marketing team, you will play a vital role in connecting with our website visitors, prequalifying leads, and driving business growth.
About arenaflex
arenaflex is a dynamic and forward-thinking company that specializes in modular buildings and remote workforce housing solutions. Our mission is to create value by providing differentiated solutions that meet the unique needs of each customer and project. We believe in a people-first approach, fostering a culture of collaboration, safety, and innovation. Our team of industry experts is dedicated to delivering exceptional results and having fun while doing it!
About the Role
As a Part-Time Remote LiveChat Agent - Marketing, you will be responsible for engaging with our website visitors through live chat, prequalifying leads, and providing exceptional customer service. You will join an extraordinary marketing team that is passionate about driving business growth and delivering results. This role offers a unique opportunity to directly impact the business, develop your skills, and advance your career.
Key Responsibilities
* Real-time live chat with customers who are visiting our websites
* Enter marketing qualified leads into Salesforce.com
* Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
* Become an expert in the live chat platform
* Develop a deep understanding of our products and services
* Stay informed on arenaflex's product features, promotions, and FAQs
* Create canned responses and enhance tagging system in live chat platform
* Enhance training and best practices documentation
* Develop and communicate ideas for improvement in our customer journey
* Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
* Collaborate with sales team and key marketing team members, related to leads and live chat
* Perform other assigned tasks
Qualifications
* Commercial modular construction industry experience is preferred
* Live chat, B2B Telemarketing or sales experience is preferred
* Salesforce.com experience is preferred
* Excellent verbal and written communication skills
* Keen ability to multitask and prioritize
* Organized with attention to detail
* Customer service oriented
* Empathy and patience in dealing with various customer inquiries
* Self-motivated and self-starter with strong work ethic and integrity
* Tactful and inquisitive
* Proficient in MS Office
* Minimum accurate typing speed of 50 wpm
* Must comply with all company employment policies
* Travel requirement will be limited, but may be up to 10%
Compensation and Benefits
* Base salary commensurate with experience and industry standards
* Full benefit package including health plan, 401K, paid vacation, education reimbursement
* Opportunity to work from home with a flexible schedule
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
Why Join arenaflex?
* arenaflex is a leader in the modular buildings and remote workforce housing industry
* We offer a competitive compensation package and comprehensive benefits
* Our team is passionate about innovation, collaboration, and delivering exceptional results
* We prioritize work-life balance and offer flexible scheduling
* arenaflex is committed to diversity, equal opportunity, and inclusivity
How to Apply
If you are a motivated and customer-focused individual with a passion for marketing and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and let's discuss how you can become a vital part of our success story.
Apply To This Job
Take the Next Step
Join arenaflex's dynamic team and embark on a fulfilling career journey. Apply now and let's discuss how you can contribute to our success story.