Experienced Part-Time Remote Customer Support Representative – Freshers Opportunity at arenaflex
At arenaflex, we're passionate about empowering individuals to achieve great career milestones. As a leading logistics and transportation company, we're committed to delivering exceptional customer experiences. We're now seeking a highly motivated and enthusiastic Part-Time Remote Customer Support Representative to join our team. This role is an excellent opportunity for freshers to kick-start their careers, working in a dynamic and supportive environment.
About arenaflex
arenaflex is a renowned logistics and transportation company that has been serving customers for decades. Our mission is to provide reliable, efficient, and cost-effective solutions to meet the evolving needs of our clients. With a strong presence in the industry, we're committed to innovation, customer satisfaction, and employee growth.
Job Summary
As a Part-Time Remote Customer Support Representative, you'll be responsible for addressing customer inquiries, resolving issues, and providing exceptional support to our clients. This role requires strong communication skills, a positive attitude, and a willingness to learn and adapt to new situations. If you're a motivated and enthusiastic individual looking for a fresh start, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Respond to inbound customer calls from Canada and the US regarding FTNC and FedEx OPCOs, providing information on customs clearance, duties, and financial expenses as per US Customs and Border Protection (CBP) guidelines.
- Handle credit card payments from clients for their FTNC-FXG freedom requests, assist FedEx Express customer care, and FedEx Income Services with inquiries from U.S. carriers regarding charged back customs clearance charges.
- Note and address calls from Canada/US, answering customer inquiries and directing them to the relevant FTNC division or FedEx OPCO for resolution.
- Investigate and respond to customer inquiries regarding FTNC clearances for FXG shipments into Canada, providing accurate and timely information.
- Process Mastercard payments from clients, ensuring that payment is approved and not declined.
- Log payments accurately against the receipt in the FTNC accounting system.
- Liaise with customers directly in the event of payment processing issues, such as incorrect credit card numbers, expired dates, or declined payments.
- Examine and respond to customer inquiries regarding credit payments received and liaise with the FTN Record Receivable Office to resolve issues.
- Assist the billing department in preparing credit notes for FTNC requests in question resolution.
Inside Customer Service
* Support FedEx Express Customer Service Agents on inquiries related to FXG shipments in customs clearance delay or FTNC freedom receipt that the customer has received in the mail.
- Sort and relate Low Value Shipment (LVS) Archive for the purpose of mailing.
- Answer inquiries from other OPCOs.
- Prepare FTNC requests to ship to clients, as required.
- Perform other duties as assigned by the Manager.
Requirements
* Secondary School Certificate required
- Working knowledge of MS Office, Outlook, IBM AS 400 Centralized computer application framework, and office equipment (fax machine/scanners/printers/scanners)
- Excellent communication skills, both written and verbal, in French and English
- Strong customer service skills, with the ability to interact with multiple customers and representatives
What We Offer
* Competitive hourly rate of $25
- Flexible part-time remote work arrangement
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and enthusiastic individual looking for a fresh start, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a successful career at arenaflex! Apply To This Job Apply for this job