Director, Salesforce Customer Experience

Join arenaflex, a Human-centered. Tech-powered. Intelligence-fueled. company, as we revolutionize the customer experience landscape. Are you a seasoned Salesforce professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where innovation and creativity are encouraged? Look no further! arenaflex is seeking a highly skilled Director, Salesforce Customer Experience to lead our team in designing and implementing cutting-edge Salesforce solutions that drive business growth and customer satisfaction.

About arenaflex

arenaflex is a leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. Our Concentrix Catalyst team is the engine that powers the experience design and engineering capabilities at arenaflex, and we're looking for the best talent in the world to join our team.

Our Game-Changers

At arenaflex, we challenge conventions, deliver outcomes unimagined, and create experiences that go beyond WOW. We're a remote-first company that values flexibility, innovation, and collaboration. Our team members are passionate about making a difference in the lives of our clients and customers, and we're committed to creating a work environment that fosters growth, learning, and fun.

Key Responsibilities

As a Director, Salesforce Customer Experience at arenaflex, you will be responsible for:

• Leading and mentoring a team of Salesforce practitioners to deliver exceptional customer experiences
• Ensuring adherence to best practices in Salesforce and staying up-to-date with the latest Salesforce advancements
• Participating in and leading pre-sales meetings and sales opportunities to establish scalable solutions aligned with client needs
• Presenting proposals and solutions to clients and stakeholders
• Gathering and mapping business requirements to functional/technical requirements and identifying features, gaps, and solutions
• Overseeing and leading the design, build, and run of Salesforce Solutions
• Assessing and making recommendations on business process, design, building, testing, and run of project solutions
• Validating the correct resources for the project and managing demos development and user acceptance testing
• Working closely with clients to assess their architecture and architects solutions that meet their requirements
• Documenting and implementing configurations, customizations, and data mapping requirements for the engagements
• Managing and executing the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures
• Integrating Salesforce with other systems, data mapping, using APIs and middleware
• Leveraging Salesforce Einstein/Gen AI-driven insights and automation

Industry Knowledge

* Apply industry-specific knowledge to develop tailored Salesforce solutions

• Stay informed about industry trends and leverage Salesforce Industry Cloud solutions
• Customize Salesforce to meet regulatory and compliance requirements specific to the industry
• Continuous Improvement and Innovation:

+ Stay updated with the latest Salesforce features and releases + Recommend and implement improvements for existing and new Salesforce environments + Create innovative solutions + Provide training and support to end-users, clients, and project teams

Documentation

* Create and maintain comprehensive documentation for all solution designs and implementations

• Ensure knowledge transfer and documentation for future reference

Skills

* A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce

• 10+ years of experience in enterprise software applications
• Expert in Service Cloud - contact center experience, a plus
• Strong knowledge of Salesforce and integrations with other systems
• Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors
• Experience with Salesforce Einstein and AI-driven solutions, a plus

Required Qualifications

* Education: Minimum Bachelor's degree in Computer Science, Information Technology, or related field

• Salesforce Certifications:

+ Administrator + Service Cloud + Experience Cloud, a plus + Data Cloud, a plus + Contact Center, Architect Level and other Salesforce Certifications, a plus

• Soft Skills:

+ Proven leadership skills + Excellent problem-solving and analytical skills + Excellent communication and interpersonal skills + Team player with ability to work collaboratively in a team environment + Leadership skills with the ability to mentor and guide clients and team members + Attention to detail and commitment to delivering high-quality solutions + Experience in Agile or Scrum methodologies

Location

* USA, TX, Work-at-Home

Language Requirements

* English

Time Type

* Full time

Physical & Mental Requirements

* While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Equal Opportunity/Affirmative Action Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.

Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job