Experienced Full Stack Customer Service Representative – Bilingual: French / English
Are you ready to revolutionize the customer service industry and redefine the boundaries of remote work? Join arenaflex as a Customer Service Representative-Remote (Bilingual: French / English) and embark on a thrilling career journey that will take you to new heights. At arenaflex, we're not just a company – we're a community of passionate individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. As a remote Customer Service Representative, you'll be at the forefront of this mission, working from the comfort of your own home and interacting with customers via inbound/outbound calls and/or the internet.
About arenaflex
arenaflex is a forward-thinking global organization that values diversity, inclusivity, and innovation. We're proud to be recognized as one of the world's best workplaces, happiest employees, and best companies for career growth. Our commitment to our employees is unwavering, and we invest significantly in their growth and development.
What You'll Do
As a Customer Service Representative working from home, you'll be responsible for:
- Providing inbound customer support using a call flow guide in the customer's preferred language
- Helping customers resolve basic technical issues
- Tracking, documenting, and retrieving information in databases
- Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
- Offering additional products and/or services
- Delivering expert customer experiences... with a smile
Your Qualifications
To succeed in this role, you'll need:
- Fluency in both French and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in It for You
As an arenaflex employee, you'll enjoy:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Career Growth and Personal Development
At arenaflex, we believe in investing in our employees' growth and development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within!
Join Our Community
If you're passionate about delivering exceptional customer experiences and are eager to join a community of like-minded individuals, apply today! We're looking for great people to join our friendly team, and we'd love to hear from you.
Apply Now
Apply To This Job
Location
CAN, ON, Work-at-Home
Language Requirements
* French and English
Time Type
Full time
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK. Apply for this job