Experienced Full Stack Customer Service Agent – Sports Wagering and Online Casino Games – $21.45/hour
Are you passionate about sports wagering and online casino games? Do you have a knack for building strong relationships and delivering top-tier customer experiences? If so, we want to hear from you! arenaflex is seeking a highly motivated and driven Customer Service Agent to join our team. As a Customer Service Agent, you will be the face and voice of our digital sportsbook operations, providing exceptional service to our patrons across the country.
About arenaflex
arenaflex is a leading provider of innovative sports wagering and online casino games. Our mission is to deliver an unparalleled gaming experience to our customers, and we're looking for talented individuals to help us achieve this goal. As a remote Customer Service Agent, you will have the opportunity to work from home 4 out of 5 days per week, enjoying a flexible schedule and a fun, relaxed work environment.
About the Role
As a Customer Service Agent, you will be responsible for providing exceptional service to our customers via live chat, email, and phone. You will use internal resources and systems to view player account statuses and histories, and provide comprehensive information on our mobile applications. You will also be responsible for:
- Communicating with customers to ensure a seamless experience and provide comprehensive information on our mobile apps
- Using internal resources and systems to view player account statuses and histories
- Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand
- Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations
- Operating telephone system to set call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable
- Answering customer questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information
- Following various internal standard operating procedures to escalate issues to internal arenaflex departments and casino Property personnel
- Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction
- Using internal tools and systems to investigate and troubleshoot technical issues customers are experiencing with our products
- Delivering exceptional performance results in customer satisfaction and contact handle times
- Collaborating with leaders and fellow team members to stay current of daily trends that are impactful to the player experience
- Maintaining a strong track record for punctuality and attendance
- Performing other duties as assigned
About You
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School diploma or College Degree required
- Heightened sense of urgency and passion to learn new things
- Highly developed sense of integrity and commitment to customer satisfaction
- Demonstrated passion for excellence with respect to treating and caring for customers
- Ability to type quickly and write with good grammar and punctuation
- Strong attention to detail is a must! Must be an analytical thinker
- Ability to maintain a friendly disposition under heavy pressure
- Great problem-solving abilities
- Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers
- Team members must be able to qualify for licenses and permits required by federal, state and local regulations
- Have the ability to work some holidays and weekends
What We Offer
* Competitive compensation package
- Comprehensive Benefits package
- Fun, relaxed work environment
- Education and conference reimbursements
Why Join arenaflex?
* Opportunity to work from home 4 out of 5 days per week
- Flexible schedule and fun, relaxed work environment
- Competitive compensation package and comprehensive benefits
- Education and conference reimbursements
- Opportunity to work with a leading provider of innovative sports wagering and online casino games
- Collaborative and supportive team environment
How to Apply
If you're passionate about sports wagering and online casino games and have a knack for building strong relationships and delivering top-tier customer experiences, we want to hear from you! Apply now to join our team as a Customer Service Agent. Apply To This Job
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. If you're passionate about sports wagering and online casino games and have a knack for building strong relationships and delivering top-tier customer experiences, we want to hear from you! Apply now to join our team as a Customer Service Agent. Apply for this job