National Account Manager – Facilities Management Services
National Account Manager – Facilities Management Services
This position will report to our VP of Facilities Management Services.
About Fine Tune
Fine Tune helps large enterprises bring complex indirect services under control, specializing in facilities management, uniform rental, waste and recycling, security and guard services, pest control, and energy and utilities. We combine experienced operators with our auditing platform, eMOATSM, to monitor invoices and enforce agreements month after month, providing spend confidence to our clients in procurement and finance. The world’s most recognizable brands choose Fine Tune, including Cargill, Caterpillar, Valvoline, Pfizer, Tyson Foods, and American Cancer Society. For more information, visit www.FineTuneUS.com.
Job Overview
Fine Tune is recruiting for a National Account Manager to join our Facilities Management (FM) Services team. When Fine Tune negotiates and implements a new FM service agreement on behalf of our clients, our National Accounts team ensures they get what they contracted.Responsibilities and Duties
- Manage the life cycle of a Fine Tune client, to include data gathering, implementation, and on-going client interaction
- Build and maintain strong supplier partnerships to ensure contracted program outcomes are delivered for clients
- Ensure stated savings projections are met and identify the cause of any discrepancies
- Assist with ongoing auditing of relevant expenses and contractual compliance for each assigned account
- Identify new cost savings opportunities for clients that drive revenue growth for Fine Tune
- Respond to client service issues and address questions
- Track tasks, credits, and other relevant data points in our CRM and other online platforms
- Assist in client renewals and client expansions into other service offerings
- Report overcharges/non-compliance to suppliers on behalf of our clients and follow up until such corrections occur
- Perform other job-related duties as assigned
Qualifications
- Bachelor’s degree or 5+ years of relevant work experience with a proven track record
- Experience with process documentation
- Experience navigating both client and supplier relationships
- 5+ years of intermediate-level Excel experience
- Excellent verbal and written communication skills
- Ability to develop and present business cases to client
- Project manage all phases of a client engagement
- Strong critical thinking skills
- Detail-oriented and organized
- Ability to work remotely in a space free from distractions
- Accountable to yourself and your teammates
- Health/dental/vision/life/disability insurance
- Health Plan includes HSA and FSA plans
- Paid time off and paid holidays
- 401K with employer match
- Competitive Salary with significant bonus opportunities
- 40-50 hours/week