Customer Success Clinical Trainer (3298)

Position Summary: The Customer Success Clinical Trainer is responsible for developing and delivering clinical training on Mevion proton therapy systems, as well as on new product features. In addition to serving as a key contact for customers and building strong relationships, this role also handles the escalation of customer requests through cross-functional teams. This position will report to Manager, Clinical Solutions & Training.

Essential Functions

• Design and enhance clinical education programs to support both new and current technologies.
• Identify and manage potential risks for clinical adoptions of the new clinical applications.
• Driving continuous improvement on the clinical application adoption process.
• Keeping current in treatment techniques, clinical protocols, and education methodology through continuous education and professional improvement.
• Applying clinical experience & knowledge to improve the end-to-end user experience of Mevion product offerings, including integrations with third party solutions.
• Developing customer-facing documentation associated with field actions, potential safety issues, etc.
• Act as the point of contact for customer accounts, cultivating strong relationships by effectively identifying and addressing customer clinical needs.
• Conduct regular customer meetings, both virtually and on-site, and coordinate with cross- functional internal teams to advocate for customer needs.
• Manage escalations and ensure timely resolution of customer concerns.

Education, Training, & Experience

• ARRT certification required.
• Bachelor’s degree preferred.
• Minimum 5 years of Radiation oncology clinical experience with in-depth knowledge of clinical environment and workflow.
• Proton Therapy experience preferred.
• Leadership skill with demonstrated ability to make important decisions, to delegate and coordinate effectively, to manage multi-tasks efficiently.
• Experience as a teacher or instructor, with supporting evidence.

Preferred Skills

• Quickly learn and clearly explain complex clinical technologies used in products
• Systems knowledge includes:
• Particle accelerators
• X-ray and CT imaging
• Image fusion
• Record & verify informatics
• Patient positioning/support systems
• Mechanical systems
• User interfaces and applications
• Familiarity with radiotherapy accelerators and related equipment
• Experience developing curriculum and lesson plans
• Strong presentation skills (public speaking + computer tools)
• Coaching and consulting experience with proven results
• Self-motivated, organized, and able to work with minimal supervision
• Customer-focused with a commitment to client success
• Interested in creative, effective knowledge-sharing methods (e.g., social media)

Physical and Environmental Considerations

• Must be able to sit for long periods of time.
• Required use of standard office equipment including laptop, phone, copier, etc.
• Typical office environment.
• 30-40 % domestic travel is required: occasional international travel.
• The use of the equipment requires physical work in lifting and manipulating heavy objects.