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Job Summary

• The Billing Analyst is responsible for identifying and engaging all resources, both internal and external to continually improve processes to produce prompt and accurate customer invoices. 
• The Billing Analyst is considered a subject matter expert, is responsible for leading project work and facilitating solutions for critical or global billing issues and works under limited supervision with a focus and direct impact on the customer experience. 

Essential Duties/Responsibilities

·       Research invoice issues/concerns and provide corrections.

·       Analyze and apply critical thinking to invoice differences.

·       Prepare appropriate written reports to include findings and recommendations.

·       Responsible for the accurate and timely review and analysis of all NRG Business billing system inputs.

·       Identify systemic drivers of billing defects and implement permanent fixes.

·       Maintain SOPs and process maps to ensure consistent handling and auditability.

·       Collaborate with internal stakeholders to support continuous review of all rates and indices including the mathematical analysis used to derive them.

·       Translate findings into clear explanations for Customer Care/Sales/Account Management and help draft customer-facing explanations.

·       Responsible for identifying and closing operational gaps.

·       Participate in cross functional process improvement teams to realign operational focus on automating and streamlining the invoice generation process.

·       Responsible for accurate power revenue recognition.

·       Prepare and maintain billing KPIs and regulatory compliance audits.

·       Perform other duties as needed and expected to proactively identify improvement opportunities.

Working Conditions:

• Open office environment or fully remote work options available.

• Travel:  Less than 5%.

Minimum Requirements

• Bachelor’s degree in Finance, Accounting, Business, or a related field, and 2–4 years of experience, or in lieu of a degree, 2–4 years of equivalent work experience specifically within the retail energy industry.

Additional Knowledge, Skills and Abilities

• An effective communicator with excellent written, verbal and presentation skills.
• Demonstrates ability of billing practices and procedures within a particular business field.
• Demonstrates ability in using Microsoft PowerPoint, Visio, Word, Excel, and SQL.
• Ability to effectively multi-task and work in a pressure paced environment.

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.

The base salary range for this position is: $65,680 - $108,360. The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.