Site Support Manager - Remote, USA

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION SUMMARY

The Site Support Manager plays a critical role in supporting site activities throughout the planning, execution, and warranty phases of a project. This position focuses on providing site support, resolving complex or high-profile site challenges, and partnering closely with Project Managers and cross-functional teams to ensure successful outcomes.

As a technical resource and collaborator, the Site Support Manager helps drive timely, effective resolutions to customer issues while contributing to the continuous improvement of our site processes and overall customer experience. This role is expected to leverage available resources, foster teamwork, and support long-term improvements that strengthen customer confidence and satisfaction.

The customer experience throughout the order execution phase is a key competitive advantage. As a member of the Project Management organization, the Site Support Manager plays an influential role in shaping that experience by minimizing disruption in complex situations, strengthening technical execution, and supporting the development of critical site resources. This position directly contributes to Konecranes’ ability to deliver consistent, industry-leading customer experiences.

RESPONSIBILITIES

• Support Project Management, and other ICP team members, as a subject matter expert
• Lead and coordinate problem-solving efforts for complex technical and site-related issues during project execution and throughout the warranty period
• Act as a site supervisor when needed, coordinating resources and providing on-site leadership and support
• Collaborate with installation subcontractors to support their technical development and performance
• Participation in continuous improvement efforts with sub-contractor network
• Provide technical mentorship for the Project Management team members
• Foster internal relationships with important partner groups and individuals
• Perform other duties as assigned.

REQUIRED SKILLS & COMPETENCIES

• Have strong technical skills and a desire to understand our products and processes.

EDUCATION & EXPERIENCE

• 10+ years of Overhead Crane or related industrial experience
• Proven experience in site management in an industrial or construction environment
• Hands-on experience with overhead crane installation and commissioning; or related similar construction experience is required.

OTHER REQUIREMENTS

• 50%-75% travel required.

What we offer

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category. Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.