Revenue Cycle Supervisor

Duties and Responsibilities / Essential Functions

1. Responsible for managing employee adherence to work queue expectations and frequency of follow up.   
2. Maintain and monitor Payroll/Attendance.  To include Time Adjustments, Time-off Requests, Overtime and Bi-weekly Payroll Reports.
3. Manage Write Off Request and MIR process and ensure they are approved/denied in a timely manner. Training opportunities should be identified through the review of these requests and communicated to Claims Specialists as well as Branch staff when necessary.
4. Research payer issues when identified by collector as problematic.  Present proposed solution to Reimbursement Manager to resolve.
5. Drive First Pass Yield results.  Analyze and evaluate team progress while providing feedback to leadership. 
6. Assist in preparation of executive summaries for problematic payers. 
7. Coordinate with the Quality Assurance Team in training and auditing of employees.
8. Assist with collections coverage when needed due to absences, vacations, etc.
9. Distribute updated Payer information as needed when received from appropriate department.
10. Frequently monitor Productivity Reports to ensure productivity standards are consistently met.  This includes weekly meetings with each Specialist to review productivity results.
11. Drive cross departmental collaboration to meet the needs of the business.
12. Provide daily coaching and mentor-ship to team, while monitoring compliance of all NSM policies and initiating disciplinary action when necessary.
13. Must maintain regular and predictable attendance.
14. Assumes other duties and responsibilities as assigned. 

Work Environment: 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Required Education, Experience & Competencies

• High School Diploma or equivalency certificate.
• 2 + years healthcare collections/billing experience preferred.
• Knowledge of government payer regulations desired.
• Extensive working knowledge of billing and collections for Medicare, Medicaid and commercial payers.
• Good oral and written communication skills.
• Working knowledge of Microsoft suite of products (i.e. Word and Excel)
• Strong attention to detail.
• Solid data entry skills- keyboarding/accuracy/speed.
• Ability to lead a team and communicate effectively, while contributing to team development and performance to achieve organizational goals. 

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Individuals will be expected to maintain a professional work environment at all times.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.