Senior Staff Engineer, CRM Salesforce (Service Cloud)
Company Description:
We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
Job Description:- Total Experience 8+ years
- Strong experience in Salesforce development, customization, and architecture.
- Strong experience in expertise in Service Cloud
- Strong proficiency in: Apex programming, Lightning Web Components (LWC), SOQL, API integrations, Visualforce
- Hands-on experience with Einstein Bots, Einstein Analytics, Einstein Discovery, Contact Center integrations
- Hands-on experience with Salesforce Lightning Customization and SLDS.
- Good understanding of conversational flow design and bot frameworks
- Experience working with tools such as Git, Jira, VS Code, and Postman.
- Ability to work effectively in Agile/Scrum environments.
- Strong understanding of Salesforce configuration including Flows, Workflows, Approvals, and Automation.
- Proven experience in designing and implementing integrations using REST, SOAP, and OAuth 2.0.
- Strong analytical, problem-solving, and communication skills with the ability to work directly with customers.
RESPONSIBILITIES
- Writing and reviewing great quality code
- Develop and customize Salesforce solutions with a strong focus on Service Cloud
- Design, build, and maintain applications using Apex, Lightning Web Components (LWC), and SOQL.
- Implement and manage Einstein Bots and conversational interfaces for customer engagement
- Design and optimize conversational flows and bot frameworks
- Integrate Salesforce with external systems using REST/SOAP APIs.
- Work on Einstein Analytics and Einstein Discovery to deliver insights and intelligent features.
- Support and enhance contact center solutions and unified messaging capabilities (if applicable)
- Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.
- Participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, and retrospectives.
- Ensure code quality, perform testing, and maintain documentation.
- Maintain solution documentation, technical designs, and deployment guides.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
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