Account Manager - Malaysia

We are Fonterra, one of the world's largest dairy nutrition companies. At Fonterra, you’ll be inspired by purpose and guided by principles. Whether you're based in New Zealand or anywhere else around the world, you’ll be part of a team that creates goodness for generations and delivers global impact through local action. Our brands are trusted by families and individuals alike, delivering high-quality dairy nutrition to millions of people globally. As a Co-operative created and owned by New Zealand dairy farmers, our collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved in New Zealand and around the world. As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk. When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions. Role purpose To lead business development and account management efforts in Malaysia, driving customer acquisition, market expansion, and long-term commercial partnerships. This role is pivotal in identifying new business opportunities, nurturing key customer relationships, and delivering value through tailored solutions aligned with Fonterra’s global ingredients strategy. Key Accountabilities Drive revenue and volume growth through proactive business development. Build and manage strong relationships with key customers and prospects. Identify and convert new business opportunities into long-term partnerships. Collaborate with cross-functional teams to deliver integrated customer solutions. Ensure alignment with regional and global commercial strategies.

Responsibilities

Lead market expansion and go-to-market strategies in Indonesia. Serve as the primary contact for key accounts, ensuring satisfaction and retention. Develop accurate sales forecasts and demand plans with supply chain and finance. Negotiate contracts and commercial terms to secure profitable deals. Work closely with technical, supply chain, and marketing teams. Monitor market trends, competitor activity and customer insights to inform strategy and decision-making. Competencies Strategic thinking and commercial acumen. Strong relationship-building and customer-centric mindset. Skilled negotiator with the ability to influence stakeholders. Agile and resilient in dynamic environments. Effective communicator and collaborator across functions and cultures. Analytical thinker with a problem-solving approach. What You’ll Bring Education & Experience Degree in Business, Marketing, International Trade, or related field 5+ years in business development, account management, or commercial roles in Malaysia Proven success in developing new markets or customer segments Experience in B2B or ingredients sectors Exposure to cross-cultural and global environments Technical Skills Sales strategy development and execution Account management and customer planning Demand forecasting and planning Commercial reporting and performance analytics Negotiation and contract management Are you excited about this opportunity but may only meet some requirements? At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that's you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities. Or join our Talent Community by clicking , to be notified about new and relevant job opportunities. The benefits of life at Fonterra Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location. Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations. Sound good to you? Come and join us, and let's solve for better, together. You, me, us together. Apply To This Job