[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Hibu is a leading provider of digital marketing solutions for small and medium-sized businesses nationwide, seeking a Customer Service Representative. In this role, you will provide expert support for Hibu's suite of digital products, troubleshoot issues, and ensure clients' online presence is optimized.

Responsibilities

• Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
• Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
• Assist clients and sales representatives with updates and changes to digital products within defined guidelines
• Troubleshoot technical issues using internal tools and documentation
• Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
• Document client and sales representative interactions and resolutions in our client relationship manager
• Follow up on open cases and ensure timely resolution
• Collaborate with internal teams and sales representatives to ensure client satisfaction

Skills

• Minimum 1 year of customer service experience (call center or tech support preferred)
• Strong verbal and written communication skills
• Ability to multitask and work independently in a fast-paced environment
• Positive attitude and adaptability to change
• Detail-oriented with excellent organizational skills
• Bilingual English/Spanish candidates with a bilingual pay differential
• Experience in a call center, tech support, or client-facing role

Benefits

• Quarterly Performance Bonus (up to $4,000 annually!)
• 5 weeks of paid, best-in-class training
• Clear growth path, with advancement opportunities starting after just 6 months
• Ongoing development and mentorship
• Competitive compensation
• Incentives
• Generous benefits package

Company Overview