Collections and Customer Service Specialist
Jolly Roofing & Contracting Co., LLC is looking for a Collections and Customer Service Specialist to join our team in Brentwood, Tennessee. This role involves handling account management, billing inquiries, and collections while ensuring all customer communications are professional and well-documented.
Responsibilities
- Communicate clearly and professionally with customers and internal staff via phone and email
- Research and resolve billing issues, payment disputes, and account discrepancies
- Track and manage customer accounts and document all communications accurately
- Follow up regularly on outstanding balances until accounts are brought current
- Use Microsoft Excel and other software tools to manage account data and collections processes
Skills
- Strong verbal and written communication skills
- Excellent attention to detail and recordkeeping
- Problem-solving mindset with persistence and follow-through
- Proficiency in Microsoft Excel and computer-based workflows
- At least 1 year of experience in collections and/or customer service
- High school diploma or GED required
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401(k) plan with company match
- Sign-on bonus, referral incentives, and training bonuses
- Weekly direct deposit
Company Overview