Customer Service Specialist: 2nd Shift (Hybrid Work Schedule)
Parts Town is the fastest-growing distributor of restaurant equipment and appliance parts. The Customer Solution Specialist will assist with pricing, quote generation, parts identification, and provide exceptional customer service while upholding high-quality standards.
Responsibilities
- Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
- Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc
- Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs
Skills
- You have at least 1 year of experience in a face to face or over the phone customer service role
- You exhibit stellar organizational skills, multi-tasking skills, and computer skills
- You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
- You know MS Office; you may not be a master but you're on your way
- You have a quality, high speed internet connection at home
- You have a genuine positive, outgoing, team spirited, one-for-all personality
- You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!
- You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed
- Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)!
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
Company Overview