Client Services Representative
TravisMathew is a premium apparel brand that innovates lifestyle performance apparel. The Client Services Representative (CSR) is responsible for supporting the direct-to-consumer business by managing service-related communications and resolving customer inquiries.
Responsibilities
- Manage daily service-related communications, via phone and electronically
- Respond promptly to and resolve customer inquiries
- Serve as a liaison for all inbound inquires that require support and assistance from alternate departments
- Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds
- Support Accounts Receivable in resolving order credit holds
- Support Order Management to ensure on-time order fulfillment
- Perform other service-related duties as needed
Skills
- Manage daily service-related communications, via phone and electronically
- Respond promptly to and resolve customer inquiries
- Serve as a liaison for all inbound inquiries that require support and assistance from alternate departments
- Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds
- Support Accounts Receivable in resolving order credit holds
- Support Order Management to ensure on-time order fulfillment
- Perform other service-related duties as needed
- Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
- Proficient in ERP systems, SAP preferred
- Proficient in eCommerce platforms, SAP preferred
- Experience with online clientele / chat service
- Strong written and verbal communication skills
- Strong organizational and time management abilities
- Ability to work effectively and collaboratively with cross-functional teams and stakeholders
- Ability to foster account relationships
- Ability to multi-task and manage a large inquiry / order volume
- Minimum 1 year industry experience in a customer service capacity
- Bachelor's Degree
Company Overview