Experienced Full Stack Salesforce Customer Success Area Lead – Remote Work Opportunity

Are you a seasoned professional with a passion for driving customer success and growth in the Salesforce ecosystem? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further! arenaflex is seeking an experienced Full Stack Salesforce Customer Success Area Lead to join our remote team. As a key member of our Customer Success organization, you will play a critical role in strategizing, prioritizing, and enhancing internal relationships to ensure our customers receive the support they need to succeed with Salesforce.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to connect with their customers in a whole new way. Our mission is to inspire the future of business with AI, Data, and CRM, and we're committed to creating a workforce that reflects society through inclusive programs and initiatives. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.

Job Summary

As a Full Stack Salesforce Customer Success Area Lead, you will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. You will be responsible for strategizing, prioritizing, and enhancing internal relationships to ensure our customers receive the support they need to succeed with Salesforce. This role requires a strong and diverse skillset in relevant areas, including sales, customer success, and Salesforce implementation experience.

Responsibilities

* Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.

• Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.
• Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.
• Manage our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.
• Promote CSG resources through multi-channel communication, ensuring leaders and AE's understand and use the customer success support process.
• Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.
• Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.
• Provide feedback that improves the sales team's experience when engaging with customer success.

Preferred Qualifications and Skills

* 7+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.

• Salesforce Implementation experience is a must for this role.
• Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.
• Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.
• Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organization.
• Strong capability to navigate complicated discussions, handle objections, and drive alignment.
• Expertise in at least one line of business (LoB) or specific industry sector.
• An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.

What We Offer

* A competitive salary and benefits package.

• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• A chance to work with a leading provider of innovative solutions and services.
• A commitment to creating a workforce that reflects society through inclusive programs and initiatives.

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Click the link below to submit your application, and we'll be in touch soon! Apply To This Job

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Posting Statement

arenaflex is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. arenaflex does not accept unsolicited headhunter and agency resumes. arenaflex will not pay any third-party agency or company that does not have a signed agreement with arenaflex. Apply for this job