Experienced Full Stack Lobby Customer Service Representative – Community Support and Engagement

Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you thrive in fast-paced environments and enjoy working with diverse populations? If so, we invite you to join arenaflex as a Full Stack Lobby Customer Service Representative in our Family and Adult Assistance Division. As a key member of our team, you will provide professional and respectful customer service to internal and external customers, gain general knowledge to respond to customer inquiries, and complete accurate data entry of new applications for food, cash, and medical benefits.

About arenaflex

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to providing exceptional services to our community, and we are seeking a talented and dedicated individual to join our team. As a Full Stack Lobby Customer Service Representative, you will be part of a diverse and talented workforce of over 11,000 team members who are passionate about making a difference in the lives of our community members.

Key Responsibilities

As a Full Stack Lobby Customer Service Representative, you will be responsible for:

• Providing professional and respectful customer service to internal and external customers
• Gaining general knowledge to respond to customer inquiries at the lobby window
• Completing accurate data entry of new applications for food, cash, and medical benefits
• Issuing electronic benefit cards (EBT) or performing EBT destruction
• Working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow-up and follow-through

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• Three (3) years of full-performance office support/clerical work (type and level of an Administrative Support Assistant III)
• Strong Microsoft Office skills (Outlook, Word, Excel)
• Bilingual skills and the ability to read, write, and speak proficiently
• A proven ability to make a difference through engaging customers with a solution-oriented approach
• A passion for working in community and exhibiting a strong desire to work with vulnerable, at-risk populations

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a customer service or administrative support role
• Knowledge of public assistance programs and services
• Strong communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues and customers

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong customer service skills, with the ability to provide professional and respectful service to internal and external customers
• Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
• Ability to work in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow-up and follow-through
• Strong analytical and problem-solving skills, with the ability to resolve customer issues and concerns
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork

Career Growth Opportunities and Learning Benefits

As a Full Stack Lobby Customer Service Representative at arenaflex, you will have the opportunity to:

• Develop your skills and knowledge in customer service, public assistance programs, and community engagement
• Work with a diverse and talented team of professionals who are passionate about making a difference in the lives of our community members
• Participate in ongoing training and professional development opportunities to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a Full Stack Lobby Customer Service Representative, you will:

• Work in a dynamic and fast-paced environment, with a focus on providing exceptional customer service and making a positive impact in our community
• Be part of a diverse and talented team of professionals who are passionate about making a difference in the lives of our community members
• Have access to ongoing training and professional development opportunities to enhance your skills and knowledge
• Enjoy a competitive salary and benefits package, including a guaranteed life-long monthly pension, 457B Retirement Plan, and generous paid time off

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within the first year + 11 paid holidays, 1 personal holiday, and 1 volunteer day per year
• Competitive medical, dental, and vision plans effective within 1 month of start date
• On-call positions are part-time, hourly roles, with a maximum of 39 hours per week

How to Apply

If you are passionate about delivering exceptional customer service and making a positive impact in your community, we invite you to apply for the Full Stack Lobby Customer Service Representative role at arenaflex. Please submit your application as soon as possible and no later than January 30th, 2024, at 11:59pm. We recommend that you add [email protected] to your safe sender list, as you will receive an email from this address with a link to the assessment or test.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like more information about the Full Stack Lobby Customer Service Representative role, please contact us at [email protected]. We look forward to hearing from you! Apply for this job