Experienced Digital Chat/Text Agent – Customer Service Representative
At arenaflex, we're dedicated to revolutionizing the way people interact with our brand. As a Digital Chat/Text Agent, you'll play a vital role in shaping the customer experience, providing top-notch support, and driving business growth. If you're passionate about delivering exceptional service, working in a dynamic environment, and growing with a forward-thinking company, we want to hear from you.
About arenaflex
arenaflex is a leading organization that's changing the world, one life at a time. Our mission is to empower individuals to take control of their health and wellbeing through innovative products and services. With a strong focus on customer satisfaction, we're committed to building long-lasting relationships with our clients and providing them with the support they need to thrive.
The Role
As a Digital Chat/Text Agent, you'll be responsible for resolving customer inquiries and issues in a timely and efficient manner. This will involve:
- Responding to new customers in a timely manner, answering questions about the company, our products, website, handouts, and other health information
- Sending possible leads to the New Sales Team
- Assisting in setting up new Preferred Customer accounts online upon request from the customer
- Sending tickets to the correct departments
- Supporting the New Sales team by contacting customers and resolving their concerns as needed
- Supporting customers in placing their first order
- Successfully training and drilling with the Digital New Sales Manager to perform to one's highest potential
- Attending all local staff meetings, department meetings, and team meetings weekly
What We're Looking For
To succeed in this role, you'll need to possess:
- The ability to type 50+ words per minute
- The ability to multitask by holding multiple conversations simultaneously (up to 5-6 at once)
- 1+ years of customer service experience
- A self-employed mentality and a strong sense of ethics
- A detail-oriented eye with excellent time management skills
- Professional communication, both verbal and written
- The ability to work in a team environment and create trust with other agents and customers
- Trustworthiness and reliability
Why You'll Love Working at arenaflex
* Competitive salary and commission structure
- Flexible work schedule (Monday to Friday, 8:00 a.m. to 5:00 p.m.)
- Opportunity to work from home with occasional on-site training
- Comprehensive benefits package, including:
+ 401(k) with a 6% employer match + Minimum Essential Coverage insurance plan + Health Savings Account + Health Share Program + Dental & Vision Insurance + Complimentary monthly set of Balance of Nature supplements + Personal trainers at Iron Titans Fitness in St. George, Utah
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Digital Chat/Text Agent, you'll have the opportunity to:
- Develop your customer service skills and expertise
- Learn about our products and services, and how to effectively communicate their benefits to customers
- Collaborate with cross-functional teams to drive business growth and improvement
- Participate in ongoing training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and customer satisfaction. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join us on this journey. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply for this job