Experienced Customer Service Associate – Delivery Station Support

Unlock your potential with a new role at arenaflex as a Delivery Station Customer Service Associate! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary.

About arenaflex

arenaflex is a leading company that is revolutionizing the way we think about customer service. Our mission is to be Earth's most customer-centric company, and we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services. We're making history and the good news is that we've only just begun. At arenaflex, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.

A Day in the Life

As a Delivery Station Customer Service Associate, you will be based at one of our last-mile delivery warehouses, where arenaflex's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact arenaflex.

Key Job Responsibilities

As a Delivery Station Customer Service Associate, you will be responsible for:

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Performing the Following Tasks

* Carry, lift, push, and pull up to 49 pounds

• Frequently push, pull, squat, bend, and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

About the Team

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.

Requirements

* High School or equivalent diploma

• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, data base searching, and instant messenger tools

Preferred Qualifications

* Bachelor Degree or equivalent work-related experience

• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Why Join arenaflex?

* We are a company that is passionate about innovation and customer service

• We offer a dynamic and inclusive work environment
• We provide opportunities for career growth and development
• We offer a competitive salary and benefits package
• We are committed to diversity and inclusion

How to Apply

If you're a motivated and customer-focused individual who is looking for a new challenge, we want to hear from you! Apply now to become a Delivery Station Customer Service Associate at arenaflex. Apply for this job