Experienced Customer Solutions Representative – Remote Work Opportunity
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Solutions Representative, you'll play a vital role in representing our brand as a point of contact for customers, providing solutions to their queries, and ensuring their satisfaction. If you're a customer-centric individual with excellent communication skills and a passion for problem-solving, we'd love to hear from you.
About arenaflex
arenaflex is a world leader in the construction and stone industries, offering a comprehensive range of products and solutions for professionals and enthusiasts alike. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a strong presence in Olathe, Kansas, we're proud to serve customers across the globe.
Job Summary
As a Customer Solutions Representative, you'll be responsible for handling customer inquiries, resolving issues, and providing product information to ensure customer satisfaction. You'll work closely with internal teams to verify product availability, coordinate with sales reps, and maintain accurate records in our CRM system. If you're a detail-oriented, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Responsibilities
* Handle direct phone calls from customers and sales reps regarding products and orders
- Document key information with every point of contact
- Create orders, provide product information, and refer calls to appropriate departments or sales reps
- Coordinate with other departments to verify product availability
- Recommend product selection based on customer needs and product applications
- Maintain accurate records in our CRM system
- Process or respond to email correspondence from customers or sales reps
- Mail catalogs to customers as requested
- Retrieve and send invoices or packing lists as requested
- Process credit memos and chargebacks
- Assist customers with resolution of miss-shipments
- Communicate territory or customer problems with assigned sales reps
- Provide basic technical guidance on products
- Assist with backorder resolution
Critical Functional Skills & Knowledge
* Solid working knowledge of a call reporting management (CRM) system
- Solid working knowledge of phone system
- Ability to read schematics and illustrated parts lists
- Solid ERP system knowledge
- Working product knowledge
- Solid knowledge of Microsoft Office products, specifically Excel and Word
Education & Experience
* High school degree or equivalent
- Solid English verbal and written communication skills
- At least 2 years' previous call center environment working as a CSR
- At least 3-5 years' previous work experience balancing call center and data entry
What We Offer
* A competitive hourly rate
- A full benefits package, including medical/dental/vision insurance, at date of hire
- A 401(k) with matching and no vesting
- An employee purchase discount on arenaflex products
- An education assistance program
- Paid parental leave
- Tuition assistance/student loan assistance
Work Environment & Culture
At arenaflex, we're committed to creating an inclusive environment where diversity and individuality are celebrated. We believe that a diverse team brings the best ideas to life, and we're passionate about fostering a culture of innovation, collaboration, and mutual respect. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.
How to Apply
If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team of passionate professionals who are shaping great experiences for our customers. Apply To This Job Apply for this job