Experienced Full Stack Customer Service Representative – Sales (Hybrid) at arenaflex

Join arenaflex, a leading telecommunications company, as a hybrid Customer Service Representative – Sales, and be at the forefront of delivering exceptional customer experiences. As a key member of our Premier Service team, you will play a vital role in acquiring and retaining customers, driving satisfaction, and loyalty. This exciting opportunity offers a unique blend of remote work flexibility and in-center collaboration, allowing you to thrive in a dynamic and fast-paced environment.

About arenaflex

arenaflex is a pioneering telecommunications company that has been revolutionizing the way people connect and communicate. With a rich history of innovation and a commitment to excellence, we strive to provide our customers with the best possible experience. Our team of passionate and dedicated professionals is driven by a shared vision of delivering exceptional service, fostering customer loyalty, and pushing the boundaries of what is possible.

How You'll Make an Impact

As a Premier Service Consultant, you will be the voice of arenaflex, providing solutions to prospective and existing customers to optimize their service experience. Your primary responsibilities will include:

• Handling new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
• Addressing existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Providing effective and timely resolutions for customers and delivering personalized recommendations for our latest products and services
• Meeting monthly sales goals and driving customer satisfaction and loyalty

Your Day-to-Day

As a hybrid Customer Service Representative – Sales, you will work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions. Your day will be filled with:

• Identifying upsell opportunities and making recommendations to right-fit customers with the latest technology, services, and offers
• Using multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintaining customer records
• Being an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Performing basic troubleshooting and/or engaging Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
• Working a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customers' calls and provide exceptional service

What You Can Look Forward to

* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant

• A competitive salary, with the opportunity to earn up to $36,000 in commissions yearly if all sales goals are met
• A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays
• Opportunities for career growth and development, with training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions
• A dynamic and supportive work environment, with a team of passionate and dedicated professionals who share your commitment to excellence

What We're Looking For

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours
• Occasional overtime may be required

WFH Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Possibilities

With arenaflex, career possibilities are limitless. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today!

Equal Employment Opportunity

arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives.

Apply Now

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job

Join Our Team

At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of innovation and excellence. If you're a motivated and customer-focused individual who shares our vision, we'd love to hear from you. Apply today and take the first step towards a rewarding career with arenaflex! Apply for this job