Experienced Full Stack Customer Service and Sales Call Center Representative – Hybrid

Join arenaflex, a global leader in communications and technology, as a Customer Service and Sales Call Center Representative – Hybrid. This is an exciting opportunity to be the voice of arenaflex, creating meaningful connections with each customer and delivering exceptional service. As a member of our team, you'll redefine customer service, introducing the latest technology, services, and offers to help our customers stay connected to what matters most.

About arenaflex

arenaflex is a dynamic and innovative company that has been at the forefront of the communications and technology industry for decades. We're committed to providing our customers with the best possible experience, and we're looking for talented individuals like you to join our team. With a strong focus on customer service, we're dedicated to delivering personalized and timely solutions to effectively service our customers and retain their business.

Job Summary

As a Customer Service and Sales Call Center Representative – Hybrid, you'll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. You'll assist customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and benefits of arenaflex's products and services. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business.

Key Responsibilities

* Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers.

• Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
• Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
• Premier Service Consultants may be cross-trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

What You Can Look Forward To

* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.

• Earn a competitive salary of $18.31 hourly, plus up to $36,000 in commissions yearly if all sales goals are met.
• Enjoy a range of amazing perks and benefits, including:

+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone

Requirements

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• WFH Requirements:

+ You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). + You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

• If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

How to Apply

Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today! Apply To This Job

Equal Employment Opportunity

It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities. Apply for this job