Experienced Full Stack Data Entry Specialist – Customer Research and Analytics

Are you ready to embark on a thrilling journey with a dynamic and innovative company like arenaflex? Do you have a passion for data analysis, customer research, and problem-solving? If so, we invite you to join our team as an Experienced Full Stack Data Entry Specialist – Customer Research and Analytics. In this role, you will play a vital part in helping arenaflex make informed business decisions by analyzing customer data, identifying trends, and providing actionable insights.

About arenaflex

arenaflex is a leading company in the industry, known for its commitment to innovation, customer satisfaction, and employee well-being. Our company culture is built on the principles of flexibility, collaboration, and continuous learning. We believe in empowering our employees to grow professionally and personally, and we offer a range of benefits and opportunities to support their development.

Why You'll Love This Role

As an Experienced Full Stack Data Entry Specialist – Customer Research and Analytics, you will be part of the Digital Analytics & Customer Research Team in the Customer Experience Analytics organization. Your primary responsibilities will include:

• Providing actionable and well-timed insights through custom and syndicated studies
• Collaborating with internal customers to identify research needs, organizing study objectives, and selecting methodological approaches
• Implementing large-scale research tasks, analyzing data, and creating related reports
• Presenting findings to leadership and internal customers in a clear and concise manner

Key Responsibilities

The Analyst function's key roles and responsibilities will be recognized in three areas:

• Customer Satisfaction Tracking Data: Provides updates concerning customer satisfaction trends and drivers of our customer's Likelihood to Recommend (LTR) and Net Promoter Scores (NPS)
• Ad-Hoc Research: Designs and implements ad-hoc research tasks to meet the needs of internal customers; this may include creating, launching, and analyzing online surveys, airport intercepts, usability research, and/or focus groups
• Voice of the Customer and Journey Analytics: Develops long-term vision and readiness for a VOC and Customer Journey Analytics application for arenaflex; integrates multiple sources of customer interaction (quant/qual, social, complaints, chat, call, digital, etc.) to provide a holistic view of a customer's experience

What You'll Need for Success

To excel in this role, you will need:

• Minimum Qualifications:

+ Bachelor's Degree or equivalent training/experience + 3+ years of labor experience + Experience in transforming raw data into significant insights

• Preferred Qualifications:

+ Master's degree in Marketing, Marketing Research, or social sciences + Feedback Management systems/systems experience desired + Moderator experience preferred + 3+ years of labor experience in an analytical area such as Business, Engineering, Mathematics, Economics, Revenue Management, Network Planning, Sales Strategy, Customer Insights, Marketing

Essential Skills and Competencies

To succeed in this role, you will need:

• Ability to synthesize complex data from multiple sources into a succinct layout and concisely present findings to executive-level audiences
• Extremely prepared and detail-oriented, with the ability to manage multiple tasks and quickly react to changing business needs while meeting company deadlines
• Self-motivator who can work independently, as well as in a team environment, and drive development in an ambiguous environment
• Client-service mindset with excellent interpersonal skills and the ability to work cross-functionally with partners in both business, operations, and technology
• Experience in the use of SPSS statistical software, online survey software, Voice of the Customer or Enterprise software such as Medallia and Qualtrics is preferred
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Strong quantitative, analytical, and problem-solving skills are required; experience in SQL is preferred

What You'll Get

As an arenaflex employee, you will enjoy a range of benefits and perks, including:

• Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a fulfilling career with arenaflex. Apply To This Job Apply for this job