Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex
Are you a highly motivated and detail-oriented individual looking for a challenging and rewarding remote job opportunity? Do you have excellent communication and problem-solving skills, with a passion for delivering exceptional customer service? If so, we encourage you to apply for the Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) position at arenaflex.
About arenaflex
arenaflex is a leading healthcare and retail organization, dedicated to making a positive impact on people's lives through better health and well-being. With a rich legacy of innovation and community-focused initiatives, arenaflex has become a trusted partner in the US healthcare system, serving millions of customers every day. Our team of dedicated professionals is committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our mission.
Job Summary
As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will play a critical role in providing high-quality customer service to our clients, while also handling data entry and administrative tasks. This is a full-time remote position, offering a competitive salary of $27-$35 per hour, with opportunities for career growth and professional development.
Key Responsibilities
* Utilize arenaflex's data entry techniques and rules to process new patient enrollment by entering information into the proper system
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing
- Investigate to obtain missing medication data, and decipher clinical abbreviations (SIG codes)
- Resolve all data entry-related issues with special cases
- Handle correspondence to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed
- Resolve External Exceptions by reviewing, gathering data, making revisions, and resubmitting for processing according to individual arrangement requirements
- Resolve phone calls to guarantors and others to obtain data, gain abrogate endorsement, or otherwise resolve the External Exceptions
- Provide support to Pharmacists, both in-office and in other areas
- Identify and communicate issues to senior-level staff as necessary
Essential Qualifications
* High school diploma or equivalent
- Basic level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print reports, and access data online)
- Basic web search skills to include opening a program, writing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing forms online
- Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files)
Preferred Qualifications
* At least one year of pharmacy professional experience in a retail or call center environment
- At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization
- Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
- Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents)
- Familiarity with Spanish and English
Skills and Competencies
* Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and Google Suite
- Familiarity with data entry software and systems
Career Growth Opportunities and Learning Benefits
* Opportunities for career growth and professional development
- Access to ongoing training and education programs
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
* Remote work environment with flexible scheduling
- Collaborative and supportive team culture
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
* Competitive salary of $27-$35 per hour
- Opportunities for career growth and professional development
- Access to ongoing training and education programs
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and detail-oriented individual with excellent communication and problem-solving skills, we encourage you to apply for the Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) position at arenaflex. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job Apply for this job