Travel Industry Partnerships Manager – Americas

Job Description:

• Act as the primary relationship owner for priority US distribution partners, working closely with partner business development and sales teams to drive adoption, engagement, and sustained growth.
• Build, manage, and grow relationships with US travel advisors, positioning Mr & Mrs Smith as a preferred luxury accommodation partner.
• Represent the Mr & Mrs Smith brand externally across the US advisor community, including at industry events, training sessions, and partner forums.
• Operate as a trusted commercial partner to advisors, supporting them to maximise performance and long-term value.
• Support the successful onboarding and activation of Mr & Mrs Smith across advisor channels, ensuring advisors are fully enabled and confident from day one.
• Identify opportunities to optimise distribution, product positioning, and sales strategies across partner channels.
• Use partner insight and market feedback to inform priorities and unlock incremental growth opportunities within the US advisor ecosystem.
• Lead the optimisation of the Mr & Mrs Smith hotel portfolio across advisor-facing distribution channels, ensuring the right properties are available through the right routes to meet advisor demand and commercial objectives.
• Partner with hotel partnerships, curation, and distribution teams to shape portfolio strategy, balancing reach and performance while continuously refining the portfolio based on market insight and advisor feedback.
• Act as the internal subject-matter expert on advisor-facing distribution systems, bringing perspective on how tools such as GDS are used by US travel advisors.
• Support the business in evaluating the role these channels play within Mr & Mrs Smith’s broader distribution strategy, balancing advisor needs, commercial trade-offs, and operational readiness.
• Partner cross-functionally with technology, hotel partnerships, distribution, and operations teams to ensure the business is prepared to support advisors across emerging or evolving channels.
• Develop scalable training, sales materials, and enablement approaches that can be adapted across multiple advisor-facing platforms as the channel evolves.
• Track and report on channel performance, advisor engagement, and commercial outcomes.
• Provide clear, actionable insights to senior stakeholders, highlighting wins, challenges, and growth opportunities.
• Use data and partner feedback to continuously refine strategy and execution.

Requirements:

• Senior-level partnerships, account management, or commercial background within the travel industry, ideally with exposure to US travel advisors or agency networks and B2B distribution channels.
• Commercial ownership of partner-led distribution, with responsibility for revenue growth, partner performance, and long-term value creation.
• Experience working with travel advisor distribution systems (e.g., GDS or similar platforms), with an understanding of advisor workflows, enablement, and adoption from a partnerships or commercial perspective.
• Regular external representation of a brand to senior stakeholders, including sales pitching, training delivery, and commercial presentations.
• Comfortable owning complex initiatives end-to-end, operating independently from planning through to execution, and using performance data and KPIs to inform decision-making.
• Excellent communication, negotiation, and relationship management skills, with confidence in influencing senior external partners.
• Comfortable operating as a senior individual contributor, without direct reports, while working cross-functionally across the business.
• Highly organised and self-motivated, with the ability to manage a fast-paced, remote workload.
• Willingness and ability to travel within the US and internationally as required.
• Passion for boutique hotels, luxury travel, and experiential hospitality.
• Clean driving license.

Benefits:

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities

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