Experienced Full Stack Customer Service Representative – Remote Call Center Operations

At arenaflex, we're dedicated to providing top-notch customer service to individuals seeking compensation for potential harm caused by negligence. Our team is passionate about helping people navigate the complexities of injury review and compensation claims. As an Experienced Full Stack Customer Service Representative, you'll be an integral part of our dynamic team, working remotely to connect with clients, resolve issues, and drive success.

About arenaflex

arenaflex is a leading organization in the injury review and compensation industry, founded in 2015 with a mission to educate and empower Americans about the potential risks associated with certain medications, medical products, consumer products, and toxins. Our company is built on a foundation of hope, providing support and guidance to those who have suffered or lost loved ones due to negligence.

Responsibilities

As an Experienced Full Stack Customer Service Representative, you'll be responsible for:

• Connecting with clients through an automated dialer, assessing their eligibility for compensation
• Handling a high volume of calls, with an average of 40-50 connections per day, resulting in 1-5 potential qualified callers
• Multitasking, listening, answering questions, and viewing multiple windows to provide exceptional customer service
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts to ensure seamless customer interactions
• Participating in training and learning opportunities to expand knowledge of the position and industry
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Self-troubleshooting and problem-solving basic IT issues to ensure minimal downtime

This Role is for You If...

* You possess excellent verbal and written communication skills, with a strong ability to connect with clients and resolve issues

• You have exceptional interpersonal and customer service skills, with a focus on building trust and rapport
• You're a strong problem-solver and conflict resolver, with the ability to think critically and creatively
• You're competitive and motivated, with a drive to succeed and exceed performance goals
• You're willing to work 40+ hours per week, with a flexible schedule to accommodate client needs

Requirements

* You must reside in the State of Florida or New Jersey

• You must have a quiet, distraction-free workspace to ensure minimal interruptions
• You'll need a reliable, hardwired desktop or laptop PC with the following specifications:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• You'll require high-speed internet with a minimum of 50Mbps download and 100Mbps upload speeds
• You'll need a reliable noise-cancellation headset with a wired USB connection (average price: $20-$30)
• You'll have a strong background in call-center environments and sales-focused roles
• You'll have at least 2+ years of phone sales/customer service experience

This Role is Not for You If...

* You're unable to troubleshoot basic technical issues or resolve minor IT problems

• You're unable to work 40+ hours per week, with a flexible schedule to accommodate client needs
• You're unable to handle a high volume of calls, including disconnects, wrong numbers, or hang-ups
• You're unable to use problem-solving skills or think critically and creatively
• You're unable to work the full training period (90 days)
• You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits

* Health Insurance, Vision, and Dental Coverage

• Paid Holidays and Paid Time Off (PTO)
• Eligibility for overtime outside of the training period

Hours of Operation

* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday: 8:30 AM to 4:30 PM Eastern

• Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a fulfilling career with arenaflex. Apply To This Job Apply for this job