Experienced Part-Time Database Researcher & Customer Service Representative – Supporting Lifelong Mobility for Seniors

Are you driven by purpose and passionate about making a difference in the lives of seniors? Do you possess a strong skillset in research, customer service, and communication? If so, we invite you to join arenaflex, a leading organization in promoting lifelong mobility for seniors, as a Part-time Database Researcher & Customer Service Representative. This unique opportunity offers a flexible, hybrid remote arrangement, allowing you to work from home while making a meaningful impact.

About arenaflex

arenaflex is a national transportation network that supports sustainable, community-based transportation for seniors. Our mission is to promote lifelong mobility for seniors through research, policy analysis, education, and community engagement. We are committed to creating a world where seniors can live independently, connected to their communities, and free from transportation barriers.

Position Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Part-time Database Researcher & Customer Service Representative. In this role, you will perform two primary tasks: 1. Research: Maintain arenaflex's proprietary "Rides in Sight" database of transportation options, ensuring accuracy and up-to-date information. 2. Customer Service: Answer inbound inquiries from seniors wanting to learn about local transportation options, providing personalized support and guidance.

Responsibilities

As a Part-time Database Researcher & Customer Service Representative, you will:

• Answer telephone calls from older adults on arenaflex's Rides in Sight hotline, helping connect them with the best transportation options to meet their needs.
• Maintain the Rides in Sight database by performing internet research and database maintenance.
• Accept other related duties and tasks as required, such as data entry, reporting, and project support.
• Collaborate with the arenaflex team to ensure seamless communication and effective service delivery.

Qualifications

To succeed in this role, you will need:

• Strong verbal communication skills, with the ability to communicate effectively with seniors and other stakeholders.
• Comfortable speaking over the telephone and a positive and professional telephone etiquette.
• Highly organized and attentive to detail, with the ability to concentrate on one task for several hours at a time.
• Collaborative work style, with a willingness to work as part of a team.
• Nonprofit experience preferred but not required.

Essential Skills and Competencies

* Strong research skills, with the ability to gather and analyze data from various sources.

• Excellent customer service skills, with a focus on empathy, patience, and professionalism.
• Proficiency in database management and maintenance, with experience in data entry and reporting.
• Strong communication and interpersonal skills, with the ability to work effectively with seniors and other stakeholders.
• Ability to work independently and as part of a team, with a focus on collaboration and teamwork.

Career Growth Opportunities and Learning Benefits

As a Part-time Database Researcher & Customer Service Representative at arenaflex, you will have opportunities for growth and development, including:

• Professional development and training programs to enhance your skills and knowledge.
• Opportunities for advancement within the organization, with a focus on career progression and professional growth.
• Collaborative and supportive work environment, with a focus on teamwork and communication.
• Flexible work arrangements, including remote work options and flexible scheduling.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment, with a focus on:

• Diversity, equity, and inclusion, with a commitment to creating a workplace that values and respects all individuals.
• Employee well-being and work-life balance, with a focus on flexible scheduling and remote work options.
• Professional development and growth, with a commitment to supporting the career aspirations of our employees.

Compensation, Perks, and Benefits

This part-time position offers a competitive salary of $16.50 per hour, with opportunities for advancement and professional growth. arenaflex also offers a range of benefits, including:

• Flexible scheduling and remote work options.
• Professional development and training programs.
• Collaborative and supportive work environment.
• Opportunities for advancement and career growth.

How to Apply

If you are passionate about making a difference in the lives of seniors and possess the skills and qualifications outlined above, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job