Experienced Customer Care Representative – Retirement Products (Work From Home)

At arenaflex, we're dedicated to helping people feel better about the future. With over 100 years of experience, we provide investment, retirement, and life insurance solutions to millions of customers across the United States. Our mission goes beyond just financial solutions – we empower individuals to create a better tomorrow through the financial and health-related habits they form today. As a Customer Care Representative, you'll be the point of contact and "voice of the company" for our customers, providing accurate and complete information regarding retirement products such as 401(k), IRA's, and 403(b) investments. You'll work as part of a team that's empowered to go above and beyond to deliver an outstanding customer experience.

Job Highlights:

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Position:

Experienced Customer Care Representative – Retirement Products (Work From Home)

Compensation:

A competitive salary, with a range of $33,280 - $41,600 annually

Location:

Remote, with the flexibility to work from home

Start Date:

Immediate openings available

Company:

arenaflex

Job Description:

As a Customer Care Representative, you'll be responsible for:

• Providing exceptional customer service and interpersonal skills to answer calls regarding retirement products
• Identifying customer needs and providing personalized service to ensure positive and meaningful outcomes
• Locating and researching information using multiple systems and technologies
• Coordinating with cross-functional departments to obtain and/or provide necessary information to resolve issues
• Documenting customer inquiries and associated actions, following up on outstanding items in a timely manner
• Learning and maintaining a basic understanding of products, procedures, and systems
• Achieving department metrics and expectations
• Participating in a team-based environment to achieve department goals

Qualifications:

* Associate's degree in a business field or equivalent experience

• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications:

* Understanding of retirement products such as 401(k), IRA, and 403(b)

• Ability to navigate multiple screens and systems at one time
• Previous work-from-home experience
• Previous financial industry experience
• Salesforce experience
• Product promotion experience

Working Conditions:

* Work from home/call center environment – must have a work environment with minimal distractions

• Hours of operation are 8am to 7pm CT, must be able to work any of those hours
• Open availability Monday-Friday

What We Offer:

* Competitive pay and bonus eligibility

• Comprehensive benefits package, including:

+ Medical insurance + Dental insurance + Vision insurance + Employee discounts + Career training and development opportunities + Health and work-life balance benefits, including: - Paid time off starting at 160 hours annually for employees in their first year of service - Ten (10) paid holidays per year - Be Well Company holistic wellness program - Parental leave – fifteen (15) days of paid parental leave per calendar year - Adoption assistance - Employee assistance program - College coach program - Back-up care program - PTO for volunteer hours - Employee matching gifts program - Employee resource groups - Inclusion and diversity programs - Employee recognition program - Referral bonus programs - Peer recognition program (BRAVO)

Inclusion and Diversity:

arenaflex has made a strong commitment to inclusion and diversity, and we're proud to be an organization where all perspectives are valued. We've earned recognition for our strong efforts year-over-year, including from the Human Rights Campaign's Foundation Corporate Equality Index, the Diversity Best Practices Inclusion Index, and Seramount's "100 Best Companies" list.

Giving Back:

arenaflex believes our responsibilities extend beyond our corporate walls. That's why we created the arenaflex Foundation in 1994. Through a combination of financial grants and the volunteer commitment of our employees, this foundation supports nonprofit organizations focused on the education, health, and well-being of the communities where we live and work.

Take the Next Step:

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job