Experienced Customer Experience Coordinator – Retail Store Operations

Become a key member of our collaborative team as a Customer Experience Coordinator at arenaflex! This position offers a hybrid work model, combining remote work with time in our office. This position requires a strong and diverse skillset in relevant areas to drive success. This straightforward role comes with a dependable salary of a competitive salary.

About arenaflex

Style is never in short supply at arenaflex. Our more than 1,000 stores offer exciting surprises that make the everyday a little more fun. From designers straight off the runway to statement jewelry, we offer a wide range of products that cater to diverse tastes. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

Opportunity: Contribute To The Growth Of Your Career

We are seeking an experienced Customer Experience Coordinator to promote an excellent customer experience and oversee a team of Associates at the front of store. The ideal candidate will ensure prompt, courteous customer service and promotion of loyalty programs, while maintaining a clean and organized store. This role models outstanding customer service and provides a positive internal and external customer experience.

Key Responsibilities:

* Creates a positive internal and external customer experience

• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Essential Qualifications:

* Available to work flexible schedule, including nights and weekends

• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Preferred Qualifications:

* Experience in a retail environment with a focus on customer experience

• Knowledge of loyalty programs and credit card promotions
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong organizational and time management skills
• Ability to work effectively in a team environment
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office and other retail software applications

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for professional growth and development in a dynamic and fast-paced environment
• Collaborative and supportive work environment with a focus on teamwork and open communication
• Access to ongoing training and development opportunities to enhance your skills and knowledge

Work Environment and Company Culture Highlights:

* arenaflex is committed to creating a diverse and inclusive work environment that values and respects all employees

• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
• We are committed to providing a safe and healthy work environment for all employees

Compensation, Perks, and Benefits:

* Competitive salary range of $16.00 to $16.50 per hour

• Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off
• Opportunities for professional growth and development in a dynamic and fast-paced environment
• Collaborative and supportive work environment with a focus on teamwork and open communication

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex! Apply To This Job Apply for this job