[Remote] Implementation Specialist
Note: The job is a remote job and is open to candidates in USA. Soaring Towers is a reputable software company that helps businesses manage operations and customer workflows. They are seeking an Implementation Specialist to guide customers through the activation period, ensuring a smooth onboarding experience while managing multiple customer activations simultaneously.
Responsibilities
- Own customer implementations during the activation period
- Guide customers through setup, onboarding, and initial platform adoption
- Manage multiple active accounts and timelines at once
- Work with data, setup requirements, and onboarding details to ensure accurate configuration
- Partner with internal teams to keep implementations moving efficiently
- Act like a mini project manager, keeping stakeholders aligned and next steps clear
- Deliver a professional, supportive customer experience throughout the onboarding process
Skills
- Experience in implementation, onboarding, customer success, project coordination, or a related role
- Strong people skills and the ability to guide customers through a structured process
- Comfortable working with setup details, data, and system-related tasks
- Highly organized with strong follow-through and time management
- Able to manage multiple accounts and deadlines simultaneously
- Strong communication skills and cross-functional collaboration ability
- Coachable, flexible, and solutions-oriented
Company Overview