Support Engineer (CSDE)
CACI is a company dedicated to ensuring the safety of our nation through integrity and innovation. They are seeking a Support Engineer to maximize the adoption of their Common Software Development Environment and internal AI chat platform, providing support and optimizing workflows for various applications.
Responsibilities
- Be our first line of support for CSDE and CACI Chat
- Meet with internal and external customers to help them with CSDE onboarding and support
- Identify gaps in the overall CSDE offering and work with the internal team to prioritize these requirements
- Strongly collaborate with the team on aligning timelines with CSDE release cycles and influencing the overall roadmap for CSDE
- Document best practices and capabilities for each of the CSDE applications
Skills
- Must be able to successfully complete our clearance sponsorship program to obtain an active TS/SCI clearance with polygraph (US Citizenship required)
- Typically requires a University Degree (BA/BS) or equivalent experience
- Experience using one or more Enterprise DevSecOps tools (GitLab, Jira, Confluence, Artifactory)
- Experience with AI tools and services
- Strong desire to explore development and AI services
- Strong organizational skills and attention to detail
- Strong oral and written communications skills. Will be expected to brief and contribute to written documentation
- Strong ability to self-organize and execute high level objectives
- Proven, detail-oriented analytical and critical thinking skills
- Ability to work with and support end users with varying levels of technical competence -government, military, and contractor
- Detail oriented, analytical, and inquisitive
- Relevant GitLab Certification (e.g., GitLab Certified Associate, GitLab Certified CI/CD Specialist, GitLab Certified DevOps Professional, GitLab Certified Project Management Specialist)
- Relevant Atlassian Certification (e.g., Managing Jira Projects for Cloud) and/or completion of Atlassian Learning Paths (e.g., Confluence Administrator, JIRA Project Administrator)
- Experience working on teams developing and delivering software on Amazon Web Services (AWS) or similar cloud services
- Relevant Kubernetes Certification (Certified Kubernetes Application Developer, Kubernetes and Cloud Native Associate)
- Experience building AI services
- Experience with Microsoft Power Platform
- CompTIA Security+
Benefits
- Healthcare
- Wellness
- Financial
- Retirement
- Family support
- Continuing education
- Time off benefits
Company Overview