Junior Administrator
Canada Life is a trusted company dedicated to improving the financial, physical, and mental well-being of Canadians. They are seeking a Junior Administrator to manage Selectpac policy terminations and intake, supporting new business and amendments while corresponding with various stakeholders to ensure smooth operations.
Responsibilities
- Supporting Intake for New Business and Amendments
- Terminating Selectpac policies across multiple systems (PAS, BEN, TELUS/CAIL, WEX, Robotic Process Automation)
- Corresponding with field offices, third party vendors, various business units (as appropriate) to obtain missing information
- Calculate and apply billing adjustments when necessary
- Determining proper course of action on final balances for terminating clients and preparing final correspondence to the client
- Working with our third party collection agency to resolve disputes over final balances
- Issuing reorders of contracts and booklets to internal and external clients
- Other tasks as assigned
Skills
- Post-secondary education or a combination of education and experience
- Excellent organizational skills with strong time management skills, along with the ability to handle changing priorities and fluctuating workloads
- Comfortable with frequent keyboarding and maintaining efficient typing speed and accuracy (40 words per minute)
- Excellent verbal and written communication
- Proven customer service skills
- Experience managing change in a positive manner
- Strong working knowledge of MS Teams, Sharepoint, and Excel
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment
- Strong working knowledge of Word, PowerPoint and Access an asset
- Strong analytical and investigation skills an asset
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Company Overview