Administrative Officer I
The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, ensuring the health and well-being of North Carolinians. The Administrative Officer I will serve as a point of contact for constituent inquiries and collaborate with staff to address issues related to NC Medicaid and Health Choice Program beneficiaries.
Responsibilities
- Manage, assign/conduct research when necessary for proper assignment, and track the flow of constituent inquiries
- Analyze constituent requests and flag issues requiring special attention and resolution to better serve the citizens of North Carolina
- Protect constituents’ Protected Health Information (PHI) in compliance with HIPAA
- Maintain transparent communication with beneficiaries
- Participate in ad hoc meetings to provide input into processes for development of procedures and policies
- Participate in staff training and development sessions as workload permits
- Perform special projects as needed by leadership
Skills
- Bachelor's degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management; or an equivalent combination of education and experience
- Demonstrated ability to communicate effectively with internal and external stakeholders, using clear verbal and written communication supported by strong grammar, vocabulary, spelling, and professional office terminology
- Proven skill in planning, organizing, prioritizing, and reviewing administrative or office workflows to ensure efficient and accurate operations
- Strong proficiency in Microsoft Office applications, including Teams, Outlook, Excel, and Word, to support daily tasks and produce high‑quality work products
- Effective time‑management skills with the ability to balance multiple assignments and meet deadlines
- Prior experience working with North Carolina Medicaid, including familiarity with program processes, documentation standards, and stakeholder expectations
Company Overview