Associate Analyst Systems - Platform Infrastructure
Medline Industries is a global leader in healthcare products and services, and they are seeking an Associate System Analyst to join their Platform Services team. This entry-level role focuses on executing and supporting platform operations, ensuring the reliability and security of Supply Chain Technology platforms by following documented procedures and responding to incidents.
Responsibilities
- Execute defined operational tasks for assigned systems and services following documented runbooks and standards
- Perform system updates, basic configuration changes, and routine maintenance under guidance
- Prepare environments for application deployments by completing readiness checklists and validating pre-defined criteria
- Identify issues or deviations from standards and escalate with appropriate context
- Respond to alerts, incidents, and service requests during assigned support windows
- Follow standard troubleshooting procedures to diagnose common issues and apply approved fixes
- Escalate incidents promptly when impact, complexity, or risk exceeds defined thresholds
- Participate in post-incident reviews to learn root-cause analysis practices and corrective actions
- Use existing monitoring dashboards and alerting tools to assess system health
- Validate alerts, gather logs and evidence, and support triage activities
- Contribute observations that help improve alert quality and reduce noise over time
- Run and maintain existing automation scripts and scheduled jobs
- Assist with testing or validating automation developed by senior analysts
- Learn scripting fundamentals (PowerShell, Python, Bash) and apply them to simple, well-defined tasks
- Contribute to runbooks, knowledge base articles, and operational checklists
- Document steps taken during incidents, changes, and maintenance activities
- Ensure documentation is accurate, reusable, and aligned with established standards
- Work with application, infrastructure, and security teams as assigned
- Communicate status, findings, and blockers clearly and professionally
- Follow established escalation paths and change coordination processes
- Actively build foundational knowledge of supported platforms, tools, and operational practices
- Complete required training and pursue recommended learning paths
- Seek feedback and apply guidance from peers and mentors to improve execution and judgment
Skills
- Bachelor's degree in computer science, information systems, or a related field, or equivalent practical experience
- 1–2 years of experience in systems administration, IT operations, application support, or a related technical role
- Exposure to Windows or Linux operating systems in an enterprise or academic environment
- Foundational understanding of operating system concepts (Windows/Linux), virtualization, and basic networking
- Ability to follow documented procedures, checklists, and standards with attention to detail
- Basic familiarity with monitoring or ticketing tools (e.g., LogicMonitor, Splunk, AppDynamics, ServiceNow)
- Introductory scripting or automation experience (PowerShell, Python, Bash) or strong willingness to learn
- Strong analytical skills and curiosity to understand how systems work and fail
- Clear written and verbal communication skills; able to provide concise updates and effective escalations
- Professional judgment to recognize risk and ask for help when needed
Benefits
- Health insurance
- Life and disability
- 401(k) contributions
- Paid time off
Company Overview
Company H1B Sponsorship