Appeal Coordinator
Kahana Feld is a law firm seeking an Appeal Coordinator to manage the invoice appeal process. The role involves coordinating communications, ensuring timely submissions, and maintaining organized workflows to support revenue recovery efforts.
Responsibilities
- Own and manage the appeal email inbox, ensuring all communications are reviewed and addressed timely
- Review, respond to, and route appeal-related emails as appropriate
- Ensure no communications go unanswered; track and follow up on all outstanding items
- Maintain organization and visibility of all appeal correspondence
- Escalate denials, reductions, or inconsistencies to the Appeal Recovery Manager
- Prepare, submit, and upload invoice appeals to carrier platforms and portals
- Ensure all required documentation is complete, accurate, and properly formatted
- Track appeal deadlines and ensure timely submission
- Maintain accurate and up-to-date appeal logs and tracking systems
- Enter and reconcile appeal data across internal systems (e.g., Aderant, trackers)
- Ensure consistency between submitted appeals, responses, and reporting
- Assist in maintaining appeal tracking reports and dashboards
- Support data pulls related to recovery rates, aging, and appeal outcomes
- Help identify trends or discrepancies in appeal activity
- Organize and maintain appeal documentation, correspondence, and supporting materials
- Ensure consistent naming conventions and version control
- Maintain complete and accessible records for all appeal activity
- Follow established appeal workflows and procedures
- Identify gaps or inconsistencies in processes and escalate as needed
- Support standardization and continuous improvement of appeal operations
Skills
- Strong organizational and time management skills
- High attention to detail and accuracy
- Ability to manage high-volume, deadline-driven work
- Strong written communication skills
- Ability to follow structured processes and workflows
- Reliable follow-through and task ownership
- Proficiency in Microsoft Office Suite
- Ability to learn and navigate internal systems and external platforms (e.g., Aderant, Legal-X, carrier portals)
- Experience in a law firm, legal billing, or professional services environment
- Familiarity with billing or appeals processes
- Experience maintaining trackers, logs, or operational reports
Company Overview