Legal Customer Success Manager - Governance product (Fides)
LegalOn Technologies is a pioneer in LegalAI for corporate legal teams, now scaling its sales organization in North America. The Legal Customer Success Manager will lead onboarding and support clients in adopting the Fides platform, leveraging legal expertise to optimize governance workflows and enhance client relationships.
Responsibilities
- Serve as a knowledgeable point of contact for clients on corporate law and governance workflows
- Interpret and extract legally relevant data from complex corporate documents and map it accurately into the Fides platform
- Provide legally informed guidance that builds client trust and supports long-term partnership
- Lead onboarding projects for new enterprise clients, ensuring a structured, efficient, and timely implementation
- Design onboarding plans, coordinate stakeholders, and deliver training that accelerates product adoption
- Identify governance requirements and ensure the solution configuration aligns with each client’s corporate structure
- Support clients throughout their lifecycle with proactive check-ins, responsive communication, and issue resolution
- Drive product usage, deepen engagement, and promote best practices to maximize client value
- Organize webinars, workshops, and training sessions to educate client teams and strengthen retention
- Identify upsell opportunities within existing accounts and partner with Sales where needed to expand usage or introduce additional services
- Maintain accurate client data, track success metrics (OKRs, KPIs), and contribute strategic insights to Customer Success leadership
- Collaborate with Product to communicate client needs and suggest enhancements that improve platform usability and compliance
- Partner with Sales, Implementation, and Support teams to ensure unified, high-quality client outcomes
- Identify processes suitable for automation and help implement workflow improvements across CRM and internal systems
Skills
- Licensed attorney in one or more US jurisdiction
- Strong understanding of corporate law, entity management, governance documents, and regulatory frameworks
- 1 to 2 years of client facing experience in a fast-paced environment such as BigLaw, Big Four, financial institutions, or a related field
- Ability to interpret complex corporate structures and translate them into scalable workflows within the platform
- Experience working directly with clients; LegalTech or SaaS experience is a strong plus
- Strong project management skills with the ability to manage multiple onboardings and client relationships in parallel
- Excellent communication skills with the ability to explain legal concepts clearly and deliver actionable guidance
- Creative, analytical mindset with comfort using metrics, data, and structured processes to drive success
- Technical aptitude, familiarity with automation tools, and a continuous improvement mindset
Benefits
- Competitive base salary + uncapped commission structure.
- Comprehensive health, dental, and vision insurance, generous PTO and 401K plan
- Flexible working arrangements.
- Opportunity for advancement as part of fast-growing global team.
Company Overview