IT Support Technician
Radancy is a global leader in talent technology, seeking an IT Desktop Support Technician to provide technical support services for desktops, laptops, and networks. The role involves troubleshooting advanced issues, managing IT needs, and ensuring exceptional customer service in a professional manner.
Responsibilities
- Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures
- Deploy and re-image workstations (Mac & PC) for new and existing users
- Troubleshoot workstation hardware and software problems
- Perform hardware repairs when needed
- Maintain asset inventory of equipment for site (PCs, printers, servers, etc.)
- Maintain cleanliness and organization of local office server room
- Configure and administer local phone system and coordinate wiring within network switch closet
- Be the local expert for all technology related issues
- Provide technical support for Macintosh hardware and OS
- Share job responsibilities and knowledge within the Team
- Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs
- Manage virtual and physical server environment for offices
- Manage and maintain office copiers and network printers
- Answer limited number of support desk phone calls
Skills
- Must have experience supporting Apple Mac environments and Mac OSX
- Demonstrated experience with PC configurations and the installation/maintenance of desktop applications
- Experience with remote support solutions
- Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring
Benefits
- Comprehensive medical coverage, with dental, vision and life insurance
- Competitive 401(k) plan with employer matching
- Unlimited flexible time off (FTO)
- World-class training that keeps you at the forefront of innovation
Company Overview
Company H1B Sponsorship