Analyst, Complaint Processing I

AbbVie is a company dedicated to discovering and delivering innovative medicines and solutions for serious health issues. The Analyst, Complaint Processing I will work in the global quality organization, processing product complaints and inquiries, ensuring compliance with regulatory requirements and providing quality customer service.

Responsibilities

• Assure complaint records meet global requirements
• Product complaint documentation, investigation, and review of all non-medical complaint content. Responsible for reviewing Medical complaints that involve a non-medical quality related event
• Ensures that complaint documentation meets Good Documentation Practices as well as GMP and GCP. This requires good analytical skills, technical writing and good documentation. Responsible that complaint files meet all regulatory requirements
• Identification of potentially reportable events and notification to appropriate functional groups and management
• Interface with Third Party Manufacturers, health care professionals, general public, internal customers, AbbVie functional areas and regulatory agencies
• Provide quality customer service through coordination of return samples for investigation and follow up activities such as replacement of product, complaint categorization, and CAPA

Skills

• Knowledge of global regulatory requirements for pharmaceutical, medical devices and combination products
• Solid written/verbal communication and organizational skills
• Knowledge and application of computer systems for word processing and complaint management
• Ability to work with cross-functional teams and to interact effectively with peers, management, and customers
• A Bachelor's Degree required or 1-2 years of relevant work experience
• Knowledge of FDA requirements for Quality Systems, pharmaceutical products, and Medical Device Reporting regulations (21 CFR 803, 820 and 211)
• Ability to prioritize multiple projects to ensure compliance with regulations and standard operating procedures
• Preferred degree in technology or scientific background (MLT, LPN, RN)
• 0-2 years' work experience in a cGMP related industry or in a clinical setting

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)

Company Overview

Company H1B Sponsorship