[Remote] Client Support & Onboarding Specialist

Note: The job is a remote job and is open to candidates in USA. People Corporation is a national provider of benefits, retirement, wealth, wellness, and human resource solutions. They are seeking a Client Support & Onboarding Specialist to support employees in adopting and using new systems, ensuring a smooth onboarding experience and providing real-time assistance through live chat.

Responsibilities

• Act as the first point of contact for PC employees on new systems through online live chat, offering real-time assistance and troubleshooting
• Assist PC employees by updating client data, demonstrating platform functionality, and providing educational resources
• Draft, schedule, and send internal communications related to system updates, onboarding instructions, and training materials
• Prepare presentation materials, such as slide decks, visuals, and summaries, to support COE initiatives and training sessions
• Gather employee feedback and escalate themes or opportunities that improve workflows and system usability
• Work closely with COE teammates and cross functional departments to support the successful adoption of new technology
• Troubleshoot product or service issues by clarifying questions, identifying root causes, delivering effective solutions, and following up to ensure resolution
• Provide reporting and insights back to leaders, Sales, service teams, and clients to support better decision making and improve the user experience
• Contribute to a scalable and efficient business by helping employees navigate systems confidently and accurately
• Approach all interactions with professionalism, empathy, and a commitment to high client satisfaction

Skills

• Strong interpersonal skills with a client centric mindset
• Strong written and verbal communication skills, including the ability to draft clear and professional communications
• Excellent organizational skills, attention to detail, and a high level of accuracy
• Ability to manage and prioritize competing demands in a fast-paced environment
• Ability to work independently while fostering a fun, lighthearted, and creative team environment
• Comfortable preparing slide decks and presentation materials
• Ability to maintain confidential information
• Proficiency with Microsoft tools
• CRM experience (any platform)
• Experience with providing customer support via a live chat
• Experience with drafting and rolling out communications plans

Benefits

• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of health & wellness offerings
• Mental health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

Company Overview