[Remote] Collections/ Customer Service Specialist - Remote
Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates in the financial technology sector, providing SaaS solutions for loan origination and servicing. The Collections/Customer Service Specialist role is vital for managing customer service interactions and performing soft collections to meet financial targets for automotive finance clients.
Responsibilities
- Customer Support: Handle tasks including managing payments, due dates, and account updates
- Financial Processing: Process ACH requests and provide accurate payoff quotes
- Collections: Conduct soft collections for accounts 1–45 days past due
- Negotiation: Establish and negotiate repayment plans with customers
- Research: Utilize skip tracing tools to locate and update customer information
- Performance: Maintain high efficiency within a high-volume contact center environment
Skills
- High School Diploma or GED
- Minimum of one year of experience in a high-volume contact center
- Ability to obtain required collections licensing (costs covered by the organization) across multiple states
- Strong skills and the ability to manage difficult conversations professionally
- Proficiency in navigating financial and customer management software
Benefits
- Health, dental, and vision coverage starting immediately.
- Generous paid time off (PTO) and paid holidays.
- Tuition reimbursement opportunities.
- Paid training starting from day one.
Company Overview