Associate Surety Solutions Representative
RLI Insurance Company is a unique player in the insurance industry, dedicated to providing exceptional service and results. The Associate Surety Solutions Representative will deliver front-line operational and customer support for surety underwriters, assisting with inquiries and ensuring alignment with customer needs.
Responsibilities
- Provide basic operational and customer support to administrators, agents, brokers and policyholders
- Effectively communicate via telephone, chat or email with various internal or external channels
- In response to basic inquiries, research and develop the appropriate answer based on customer channel
- Effectively communicate with the Surety Group to ensure proper handling of operational and customer inquiries
- Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken
- In response to inquiries from customers, prepare appropriate response ensuring alignment with the customer’s needs
- Assist with other duties as needed
Skills
- Typically requires a high school diploma; for Agency Operations, P&C license is preferred, and will be required within 3 months of employment
- 0+ years of related experience for consideration[OR] equivalent level of education and experience
- Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels
- P&C Licensing Required
- Ability to provide excellent customer service support in a timely and friendly manner
- Detail oriented with good organizational skills
- Ability to follow procedures as outlined by management
- Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment
- Ability to perform quality work while meeting processing deadlines
- Experience supporting niche insurance products
Benefits
- Employee Stock Ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
Company Overview
Company H1B Sponsorship